A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.
Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting.
At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.
We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 02 March 2020
You may recall from previous messages that the third phase of our three-year Culture Change Programme, the “delivery” phase, is well underway. Our Change Agents have been out and about across the hospital during the past weeks, seeking your thoughts and ideas on three of our recognition schemes - how we celebrate long service across the organisation, our annual Pride of Portsmouth Awards and our Employee and Team of the month scheme. I was delighted to learn this week that more than 1,000 of us have taken the time to join in the conversation and provide feedback so far. The information gathered will be used to shape our future plans to recognise and reward outstanding achievement across PHT and I hope to be in a position to share more information very soon. Thanks again to our Change Agent team for taking this on and supporting further improvements across the Trust.
The “delivery” phase of the programme is all about developing, testing and implementing a series of interventions in response to recommendations arising from phases one and two. In the first phase of the programme, we heard that some teams may benefit from some coaching and support in order to make them as effective as possible and to support their development. In response, we launched the Affina OD programme earlier this week and 16 individuals have been selected to be trained as coaches. They will work alongside team leaders, coaching them to introduce evidence-based tools to help make improvements to how teams could be organised, how objectives are agreed and roles and responsibilities clarified. It was great to go along and meet those who’ll be undertaking the training and I’m looking forward to seeing how they progress over the months ahead.
Following the recent publication of the results from last year’s annual NHS Staff Survey, our quarterly Pulse survey, which includes the Staff Friends and Family Test, opens today (Sunday 1st March). While we have seen some real progress in our most recent results, we know there is more to do. It is really important that you share your views so that we know about areas where we need to do more, so we can act on them. Click here to complete the survey online, or if you would prefer to complete and return a paper copy of the survey, please email O.D@porthosp.nhs.uk
Plans are progressing for an ongoing series of events and activities led by Liz Rix, our Chief Nurse, to celebrate International Year of the Nurse and Midwife in honour of the 200th birthday of Florence Nightingale. The programme will include a celebratory event in the atrium on Tuesday 12 May to mark International Nurses Day, followed by an evening celebration service at Portsmouth Anglican Cathedral in partnership with our military colleagues at Joint Hospital Group (South) on Wednesday 13 May. More details on timings and how to get tickets for the cathedral event will be available in due course, along with information on a range of other activities which will be held. Please do join in our celebrations, if you can.
Finally, we will continue to provide regular updates regarding the national Coronavirus situation, based on information which is made available to us from Public Health England. We continue to take all of the steps we’re required to take and will communicate any changes should they become necessary.
Thank you as ever, for all that you do.