A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.
Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting.
At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.
We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 13 December 2019
On Wednesday we launched a 10-day programme of activity to ensure that we are in the best possible position as we approach the peak winter period. We’ve made a number of key changes across the hospital site to improve flow, to ensure that patients arriving at our Emergency Department (ED) are brought into the hospital in a more timely way and that patients are discharged promptly when they have received the acute care and treatment they require.
We have already seen a number of positive improvements in flow across the site thanks to the significant efforts of teams across the hospital and support from our partners. Thank you for your ongoing hard work and support which is already making a significant difference to our patients.
Although I was unable to attend, I’ve heard very positive feedback from some of you who attended an event held earlier in the week, to recognise the significant contribution made by our administrative and clerical teams right across PHT. More than 120 of our colleagues attended the event and we captured some helpful ideas about how we can support the ongoing development of those who undertake administrative and clerical roles across the Trust.
This week we confirmed achievement of the DM01 standard for access to diagnostic tests across the Trust, for the month of November. The delivery of the standard means 99% of patients were able to access elective diagnostic tests within a maximum period of 6 weeks. This is an important measure which underpins the care and treatment we provide to thousands of patients each week and its the first time we have delivered this standard for a number of years.
I’m incredibly grateful to the many individuals and departments across PHT who have worked relentlessly to deliver their contribution to the achievement of the standard. Your efforts place us in a good position to ensure it is delivered each month going forward. Thank you to the Clinical Delivery Division’s leadership team for driving this impressive improvement over the past eight months.
More than 4,200 of us have now had our flu vaccination – an uptake rate of 68.29% across the organisation. Thank you to everyone who has had their jab so far, but if you’re reading this and you have not yet received it, I would strongly urge you to do so without delay. This is the time of year when the number of flu cases starts to rise and the risk to ourselves, our patients and our loved ones, becomes a reality.
More flu vaccination clinics are being held across the QA site in the next weeks and you can also contact workplace vaccinators who can visit your ward or department and vaccinate you promptly. For more information and advice, have a look on our intranet.
Finally, on Friday we placed an order for two state-of-the-art CT scanners which will replace two of our existing scanners, that have been with us for some time. This is an important step towards upgrading of some of our most heavily used diagnostic equipment and is great news for our Radiology team, but also our patients.
Thank you, as ever, for the outstanding things you do each and every day, for our patients and their families.