A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.
Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting.
At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.
We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 06 October 2019
This week has been a particularly challenging one for those teams working across the urgent care pathway, as we have encountered more delays than we would like, when discharging some of our patients into the community for their on-going care. This has created pressure within our Emergency Department and in other parts of the Trust, as a result and is something I have been working with colleagues across the Portsmouth and South East Hampshire area to resolve. We are now purchasing additional capacity in the community to support the earlier discharge of patients into the community or their homes, and I am expecting the additional capacity to be available over the coming weeks, in response to the current pressures, but as part of a broader plan for winter.
I am delighted that we now have now been able to reinstate a Child and Adolescent Mental Health Services (CAMHS) in our Emergency Department for young people aged under 16, and runs daily from 4pm to midnight. The service follows a pilot last year which resulted in a significant reduction in the number of young people needing admission to our hospital and received great feedback from children and families using the service. The pilot was recognised by the Care Quality Commission (CQC) as a beacon of good practice and I am extremely pleased that this will now become a fully commissioned service.
As you will have seen from an earlier note from me, the CQC will soon be visiting us to inspect five core services on 15, 16 and 17 October as part of a routine inspection: maternity, medicine and older people’s care, surgery, outpatients and emergency and urgent care. The inspectors may also call in on other services while they are here, or follow a few individual patients on pathways across services. This planned inspection will be followed up by some unannounced visits, including to our off-site locations and out-of-hours.
A team of inspectors will then visit QA on 13 and 14 November to carry out a further inspection focussing on the "well led" domain. We have made progress in many areas in the last 18 months and look forward to sharing with you the improvements we have made, while highlighting plans we have in place to deliver further improvements for our patients, staff and the communities we serve. More information on the upcoming inspections and what to expect can be found here.
I would like to formally welcome Mark Orchard who joined the Trust this week as Chief Finance Officer. Mark has over 20 years of experience in NHS finance roles and joins us from Poole Hospital NHS Foundation Trust where he was closely involved in work to develop an Integrated Care System for Dorset. We have been following a similar approach to partnership working in Portsmouth and south east Hampshire and I look forward to us continuing to progress this important agenda with Mark’s support and experience.
Phase three of our three-year Culture Change Programme, the "delivery" phase, is due to start in November and I am incredibly grateful to our Change Agents who have taken part in the first two phases. The contribution they have made to improvements across PHT is impressive and I look forward many other improvements being delivered with their support. The Organisational Development Team are now recruiting Change Agents for the final phase, which is due to last for up to 18 months. If you are interested in getting involved, please email email@example.com or call extension 5071. The deadline for applications is 8 October, so you will need to be relatively quick in submitting your interest and application.
On Thursday I had the pleasure of opening our Diversity and Inclusion Conference where we welcomed a number of external speakers including Rabi Atiti, Head of Diversity and Inclusion at Solent NHS Trust and founder of Inspire Networks, Oyebanji Adewumi, Associate Director of Inclusion at Barts Health NHS Trust and Joan Saddler – Director of Partnerships and Equality, NHS Confederation. This fantastic event formed part of our celebrations during Black History Month and if you were unable to make it, there are further events planned over the coming weeks, which will be advertised in Trust Talk.
Finally, thank you to everyone who gave up their time to take part in our hospital open day on 28th Sept. More than 700 people attended and I know many of you, and many of our volunteers, took the time to host department tours, stands and welcome our visitors. It was a great opportunity for our local communities to learn more about the great work you do each and every day and I am extremely grateful to everyone who helped make the event a success.
Thank you as ever, for the resilience and determination you show, to make improvements for our patients.
This week has been a particularly challenging one for those teams working across the urgent care pathway, as we have encountered more delays than we would like, when discharging some of our patients into the community for their on-going care.