A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.
Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting.
At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.
We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 06 January 2020
The start of a new year provides an opportunity to reflect on the past twelve months here at PHT, some of the challenges we have faced, and the number of achievements we’ve made.
While it’s true that we face a number of challenges day-to-day, as do many other acute hospitals in the NHS right now, our ability to respond to specific periods of pressure is improving as is our understanding of our issues.
Earlier this year, we were named by CHKS Insight as one of the top hospitals in England. The winners were decided based on year-on-year improvements delivered across a number of key indicators including safety, patient experience and quality of care, when compared to other acute hospitals in the country. This was great feedback for us and our patients.
While we’ve not yet received the final results of the annual NHS Staff Survey, the results of our most recent quarterly Pulse Survey are encouraging. While there’s more to do in order to make PHT a better place to work, I am pleased to see an improvement in the two standard NHS survey metrics - the percentage of us who would recommend the Trust for care and treatment, and the percentage of us who would recommend PHT as a place to work. We expect the full results of the annual NHS Staff Survey to be published in the next few months and we are fully committed to making further improvements in 2020 and beyond.
We await the publication of the report from the Care Quality Commission (CQC) following their most recent inspection. While we haven’t yet received a final version of the report, the high-level feedback they gave at the time of the inspection suggests that they not only found teams and individuals right across PHT to be welcoming and engaging, but that they noted some areas of improvement. Once we have a final outcome from the inspection and the date of publication, I will of course share this with you all.
Our financial position remains on track for the year and is the result of a significant amount of effort and focus applied by many across the Trust. Our ability to demonstrate we can deliver our financial plans while continuing to improve the quality of care is important to our credibility as an organisation. This is a much stronger position than we’ve seen at this point in the financial year for a number of years, and we continue to expect our plan for the year to be delivered.
Our overall nursing vacancies across the organisation reduced by 29.5% between January and November and are now at a record low in some areas. Our vacancies for Band 5 nurses have fallen by 54.4% and our Band 2 Healthcare Assistant vacancies have reduced by 56.6%. Meanwhile, our turnover has reduced by 14.5% to 11.5%, which means we have had to recruit to 150 fewer posts in the last year. This is a great achievement and testament to the hard work of individuals and teams across PHT, enabling us to provide greater continuity of care for our patients.
Finally, The World Health Organisation (WHO) has designated 2020 as the “Year of the Nurse and Midwife,” in honour of the 200th anniversary of the birth of Florence Nightingale. Throughout the year there will be a programme of celebrations held across PHT to recognise and celebrate the contribution that nurses and midwives make to the wider multidisciplinary team, and importantly, to our patients and their loved ones. Liz Rix, our Chief Nurse, is coordinating the range of events and will be sharing information in due course.
Thank you for the personal contribution you’ve made to improvements across PHT in the past year, while striving to make a positive difference for our patients and I wish you the very best for the year ahead.