A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.
Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting.
At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.
We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 04 November 2019
On Thursday of last week, Melloney Poole, our Chair, and Nicole Cornelius, Director of Workforce and OD and I, were delighted to have the opportunity to say thank you to a small group of individuals who between them have dedicated an incredible 329 years of service to the Trust. The stories they shared were fascinating and the contribution they’ve made, and continue to make, to our patients and their families, is outstanding. I’m pleased that we have been able to recognise the following members of the PHT team, who have dedicated 40 years or more service:
Recognition of long-service is something we need to be more consistent with and so Nicole, is working with her team and the Change Agent team in order to ensure we find appropriate ways to do so.
On Tuesday of last week, I also had the pleasure of attending an event to say thank you to the volunteers who support our League of Friends. We are extremely fortunate to have such dedicated volunteers, many of whom have given up their valuable time over the years to support the hospital. The League of Friends make a huge contribution to us every year, helping us to improve the care we provide to our patients. I’m enormously grateful for all that they do.
We continue to work with our health and care partners to transform emergency care at QA and across Portsmouth and South East Hampshire (PSEH). Notably, we are aiming to improve the flow across our hospital and ensure patients are discharged for their on-going care as soon as they are ready. We started to see some early improvements to flow last week and we escalated to OPEL 1 on Friday 1 November, for the first time for many months. This has not happened by chance, but is a direct result of a significant amount of work from many individuals and teams here at PHT, but also from our partner organisations across PSEH. As a result of the improvements in flow over the past days, we have shown once again that the waiting time for patients within our ED improves and we can significantly reduce ambulance handover delays.
We have now begun a two-week pilot with our local GPs to improve access for patients who attend ED with a condition which can be safely managed by a GP or their teams. We will also be piloting changes to our pathway for frail elderly patients, through our Frailty Assessment Unit (FAU), following a period of significant planning to improve the experience of patients and to reduce the time they spend within the ED.
Well done to our Neonatal Intensive Care Unit Team who last week celebrated 100% of the team having the flu jab, helping to protect patients, themselves and their families. As of last Friday, 50.43% of us have been vaccinated, so we have some way to go. Further vaccines arrive this week and after speaking to some of our ward based vaccinators on Friday, they are gearing up to provide many more vaccinations throughout the coming week. If you haven’t had your jab yet, I’d encourage you to do so, without delay. More information on upcoming clinic times and workplace vaccinators who can visit your ward or department is available on the intranet.
Finally, everyone is invited to join us for a service to commemorate Armistice Day. We are proud of our long history working alongside, and providing care to, serving military personnel and veterans. Our service of remembrance will be held in the atrium at QA from 10:45am on Monday 11th November. Please do join us if you can.
Thank you, as ever, for all that you do to strive for ways to deliver even better care for each of our patients.
On Thursday of last week, Melloney Poole, our Chair, and Nicole Cornelius, Director of Workforce and OD and I, were delighted to have the opportunity to say thank you to a small group of individuals who between them have dedicated an incredible 329 years of service to the Trust.