A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.
Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting.
At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.
We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 01 October 2019
This week our Trust Board approved the strategic outline case for the £58m capital investment we were allocated to develop new emergency care facilities on the QA site. This is an important milestone in our plans for delivering consistently better emergency care for our patients. The next step is to design our clinical models for the very best emergency and unscheduled care so we can design our new facilities to match.
This is a fantastic opportunity for us to redefine the provision of urgent care for our patients and many teams across the Trust. However it is part of a much wider programme to transform emergency care at QA and across Portsmouth and South East Hampshire. We continue to work to further improve flow throughout the hospital and with our local health and care partners to ensure patients can be discharged in a more timely way when they have received all of the acute care they need. Please do read the attached special briefing for more information about our plans for improving emergency care and the role we need you to play.
Earlier this week I joined a panel of representatives from local health and care organisations at the Lee-on-the-Solent Residents Association’s Health Forum. I was pleased to have the opportunity to engage with the audience of more than 100 people from our local communities and answer questions on a wide range of topics. There were a lot of positive messages about the work we do and the care we provide, with an appropriate amount of interest in how we are working with our health and care partners ahead of winter.
As you know, we have recently been informed by the Care Quality Commission (CQC) that a team of inspectors will visit our hospital on 15, 16 and 17 October to carry out a routine core service inspection. This planned inspection will be followed up by some unannounced visits, including our off-site locations and out-of-hours. A second team of inspectors will carry out a further inspection at the hospital on 13 and 14 November focussing on the “well led” domain.
I look forward to welcoming the CQC inspection team. This is a fantastic opportunity for us to share examples of progress we have made since our comprehensive inspection in 2018, when we were rated “requires improvement”. We will also have the opportunity to highlight plans we have in place to deliver further improvements. More information on the upcoming inspections and what to expect is available here.
Next week Lois Howell, Director of Governance and Risk, will hold a series of briefing sessions in advance of the inspections. Please drop in to one of the sessions if you possible can:
We continue to prepare for the country’s withdrawal from the European Union. Nigel Kee, Interim Chief Operating Officer, is leading our preparations locally and chairs a regular planning and oversight group working to ensure there is minimal impact on our patients, staff and services in the event of a “no deal” scenario.
Key areas of focus include the supply of medicines and our procurement supply chain. The planning and oversight group continues work to mitigate risks relating to local issues including transport, fuel supply and waste removal should “no deal” become a reality and is keeping the Trust Leadership Team informed of any risks and actions required. We are working with our partners across the local health and care system, local authorities and other public services to ensure our plans are joined up, and will keep you updated.
Next week we will welcome Professor Brian Dolan back to the Trust to host talks on his TODAY model, emphasising that the most important currency we have in healthcare is time,. Brian is an inspirational speaker and his message focuses on how we can all help to prioritise time for our patients and our roles and responsibilities in achieving this. Sessions will be held on Tuesday 1 October at Cosham Baptist Church from 8.30am to noon and 12.30pm to 4pm. Do go along to one of the sessions if you can.
Finally, a reminder that our annual open day will be held at the hospital from 10:30am to 3pm tomorrow. This will be the third open day since I joined PHT and I’m really looking forward to it. This year there will be more than 40 stalls, tours of 10 different departments and activities for children. The open day is a great opportunity for our local community to visit and learn more about the fantastic work you do every day for our patients. Thank you to everyone involved and if you are planning on attending, do encourage your friends and family to pay us a visit.
Thank you for all you do, every single day.
This week our Trust Board approved the strategic outline case for the £58m capital investment we were allocated to develop new emergency care facilities on the QA site.