A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.
Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting.
At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.
We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Date: 21 February 2020
It has been a really busy week in terms of attendances and admissions across the site, putting notable pressure on those working within our Emergency Department (ED) and many other individuals and teams across the organisation. We are continuing to work closely with our local health and care partners across Portsmouth and SE Hampshire to look at ways in which alternatives can be put in place for patients who need access to urgent care services, but may not need to come to hospital. Thank you to everyone for pulling out the stops to keep patients safe and to provide the best experience possible.
You will hopefully have seen a note from Nicole Cornelious, Director of Workforce and OD, which was shared earlier in the week regarding the findings of the latest NHS Staff Survey. The feedback from respondents to the confidential survey is very encouraging with more of us reporting that we’re feeling respected, valued and supported at work. The final reports can be found here, so if you do get chance, have a look through as they make very interesting reading. I’m delighted that we’ve shown significant improvements across nine of the 11 survey themes since 2018, with strong performance being maintained in the remaining two areas.
3,911 of us took the time to complete and return the survey delivering a response rate of 52% which, although slightly lower than last year, was still 5% higher than average when compared to other similar Trusts. I really want to find ways in which we can encourage a greater response rate by showing you that we are listening to the feedback you provide and explain how we’re taking steps to make the changes you’ve said you’d like to see.
Why is this important? The annual NHS Staff Survey provides a good temperature check of our experiences at work and the findings are key to helping us to understand areas where we are getting things right and where we need to make further improvements. This is in addition to day-to-day feedback we seek and our Pulse survey, which gives us all another opportunity to provide feedback on the organisation every three months. While the results of the Staff Survey are positive and provide a great platform for further improvement, I recognise there are also a number of areas where we need to do better and we will do.
Taking steps to improve the health and wellbeing of all who work at PHT is a big area of focus for us and is particularly important in the context of some of the pressures I referred to earlier. On Monday members of our Trust Board met with representatives from the NHS England/NHS Improvement Advisory Board for Health and Wellbeing, where we shared progress on the work we are doing to provide additional health and wellbeing support. We talked about the services already on offer, but we also shared our ambition to become an exemplar employer in this area, providing support for mental and physical health. I look forward to sharing more detail about the additional support we will be making available in the course of the next weeks, through my weekly message and through other channels across the Trust.
The work we do with our partners is key to the delivery of our Trust strategy and ensuring that we are continually working to improve, for the benefit of our communities. This week I had a really positive meeting with Professor Graham Galbraith, Vice-Chancellor of the University of Portsmouth, to talk through the plans for recruiting to the joint Clinical Chair appointments we will be making over the coming months. The recruitment process is progressing well and when the teams are in post, there will be opportunities for further collaboration between both organisations, allowing us to work together to enhance the care we provide to our patients.
Thank you, as ever, for all that you do.