Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

Chief Executive's Message

Blog - 25th August 2017

Date: 25 August 2017

Time: 17:05

.

This week’s blog is about saying thank you. Next week I will publish more of your feedback and explain how we are responding.

I have been Chief Executive of this Trust for four weeks now and this week was always going to be challenging. Our CQC report into emergency services and medical care made for very tough reading yesterday, when the CQC published it.  I was ready for difficult conversations with colleagues, key partners and, of course, the media.

Some of those conversations where challenging; but most were exceptionally supportive. So I want to say thank you

Thank you to all my colleagues who came along to the staff meetings and took the time to listen to John Knighton and I talk about the report, the changes we have already made and the further improvements we are going to make. If you couldn’t make it and have any suggestions, or comments, please email me at mark.cubbon@porthosp.nhs.uk or come along to a Meet Mark session.

Thank you to our key partners. I have met with many over the last few weeks and John and I spoke with some over the last few days.  One of our MPs took the time to publish her thoughts; Penny Mourdaut MP, wrote, “I have suggested a number of things and made a number of offers of how I and our other local MPs could help the Queen Alexandra’s Hospital. This included helping focus on other areas of the health economy which could alleviate pressures on the hospital and securing funding for any new initiatives. I also continued to push a local solution to hospital discharge which I think would help the QA greatly.”

Thank you to our patients. I know many patients and their visitors have taken the time to thank staff for their hard work, and to offer support for the improvements we need to make.  That has mean a lot.

As some of us look forward to a long weekend, I want to finish with a quote from the founder of the NHS, Aneurin Bevan, “Illness is neither an indulgence for which people have to pay, not an offence for which they should be penalised, but a misfortune, the cost of which should be shared by the community”.

I look forward to seeing some of you on Saturday morning.

Thank you so much for everything you are doing to ensure every one of our patients receives the best care, every time.

 

  • Summary:

    I have been Chief Executive of this Trust for four weeks now and this week was always going to be challenging. Our CQC report into emergency services and medical care made for very tough reading yesterday, when the CQC published it.  I was ready for difficult conversations with colleagues, key partners and, of course, the media.

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