Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

Chief Executive's Message

Blog – 1st September 2017

Date: 01 September 2017

Time: 16:51

.

 

I have been in the Trust for five weeks now and today is my 33rd day of my first 100 days in post.   I continue to enjoy meeting staff and listening to the things that are going well, and the areas we need to improve. There has been a great sense of energy within all of our discussion groups and I thank those who attended and contributed to the discussion.  In my weekly message this week, I have taken the opportunity to highlight some areas of best practice.

In this week’s blog, I am going to write about two more of the six areas you have said are important to you, ‘welcoming and kind to all staff’ and ensuring ‘Be committed and consistent’.

Next week I will provide feedback on the final two areas, and then we will look at ‘you said, we did’ so we know what we are going to do.

 

You have asked that we are more supportive and open to staff from different cultures and countries when they come to the work with us at the Trust. I have asked colleagues in HR to ensure there is an emphasis on this in our induction and I will promise that I will always be welcoming and I will ensure all my team are. It is leading by example that we make these changes and I give you my word that I will do this.

I have also asked the HR team to look at including a formal tour of the site for new staff, so they don’t waste time getting lost and trying to find their way – but I also want every member of staff who knows their way around to take the time to ask someone looking lost, if they need assistance. Give someone a smile, introduce yourself and see if you can help.

We are also going to look at how we retain those staff who has worked here for some time - you’ve asked for more information about support that’s available, training information and development options. We will do this.

I want to know what’s going well, as well as the challenges we face. Please can you contact me with good news; sharing the successes, not matter how small, is really encouraging to everyone who knows about it – so let’s share the great things that are happening, every day, in our organisation.  

One recurring theme in all the feedback and in the conversations I have had with many of you is the need for consistency.

I have made a personal commitment to lead this trust in a consistent way; I am not going anywhere soon and I am here for the long-haul. It is my commitment to you to provide stable, consistent, trustworthy leadership. We are already attracting a great deal of interest to the substantive roles within our executive team, and I’m delighted that by the end of October, we will have interviewed for almost all of the leadership positions. 

 

As a result of feedback received from many of our staff, in this week’s weekly message, I have talked about Nolan’s Principles of Public Life. You said that having a personal commitment, being accountable and being responsible were very important things for you in the senior leadership of the organisation.  They are to me too.  And you must hold us to account to those principles and to the values of the organisation.

Our Quality Improvement Plan will provide a plan about our priorities and what we all need to do to put the changes in place. Phase one is now available to view, and can be accessed here

The Quality Summit will be held in late September, where the final version will then be shared with you all.

Our plan of improvements will be clear, realistic and delivered in a timely manner.

There is a lot to do but you have asked that most of all, we make a plan and stick to it. I promise that is what I am doing and I ask that you too make that commitment too.

The key to a successful delivery is that all teams have had time to understand the plan and contribute to it, where possible. I am thrilled that people from across the organisation really want to get involved, with 50 individuals already expressing an interest to take part. I thank those that have come forward to-date.

Thank you for everything you do - I am enjoying working with you.

 

Kind regards

Mark Cubbon

Chief Executive

Twitter: @MCUBBON.NHS

 

  • Summary:

    I have been in the Trust for five weeks now and today is my 33rd day of my first 100 days in post.   I continue to enjoy meeting staff and listening to the things that are going well, and the areas we need to improve. There has been a great sense of energy within all of our discussion groups and I thank those who attended and contributed to the discussion.  In my weekly message this week, I have taken the opportunity to highlight some areas of best practice.

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