Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

Current visiting times

After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”

Read more on visiting times...


Messages for loved ones and keeping in touch

We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication.  Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.

Read more information about messages for loved ones…

During your stay in hospital you will meet a number of different members of staff.  All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do. 

If you have any questions about your treatment, please ask a doctor or a nurse.

There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.

Chief Executive's Message

Blog - 18th August 2017

Date: 18 August 2017

Time: 15:59

Mark Cubbon

I have been in the Trust for three weeks now and I’ve enjoyed meeting so many staff and listening to the things that are going well, and the areas we need to improve.  Thank you to everyone who has been so honest, taken the time to come to a Meet Mark session or invited me to your meetings and departments for a visit, or emailed me with your thoughts and ideas.

In this week’s blog I am going to write about two of the six areas you have said are important to you, ‘creating a culture of learning and doing things differently’ and ensuring we have ‘listening leaders’.  Next week I will feedback on two more areas, and in a fortnight I’ll feedback on the final two areas.

You have been very clear in your feedback, that we need to get better at learning from our experiences – when things have gone well, but also from the complaints we receive, the challenges we have and when things go wrong.

We will build on the use of patient stories in every board meeting and at every senior team meeting to ensure that we are actively listening to what our patients are saying to us, so we can learn from their experiences to improve the care we provide.  This will also provide us with the opportunity to listen to positive and more challenging feedback from the patient’s perspective. 

You have told me how important it is for us to talk about what we can do, not what we cannot do.  To focus on doing things differently – not using excuses like ‘oh we tried that before’ but being brave and bold to try new things out.  

I have had the privilege of working with Trusts through difficult times and seen the power of teams working together to improve patient care for example using the Red to Green plan; we will be doing just that at PHT, it’s a great way to learn, improve and work together for patients.  

In your feedback, you have told me how important it is that we have leaders who listen, share the vision for Portsmouth Hospitals and work together.  One of my clear priorities is to listen, the weekly Meet Mark events have been a great opportunity for me to hear from you, and they will continue.

You want the leadership team here at Portsmouth to be stable and consistent – to say what we mean and stick with our plans.  I promise you this is what we will do.  I know having a strong leadership team is critical to our success and I’ve been encouraged to see interest from so many people who want to come and work with us.

You’ve been very clear that having consistency is important to you.  Saying what we are going to do; doing it; sticking with it and not changing our mind.  We will do this. I want us to work together to develop a set of behaviours, so you know what the leaders of Portsmouth Hospitals will do and how your leaders across the organisation will behave.  I promise you that I will provide consistent leadership.  I will always say what I am going to do, do it and stick with it. 

Finally, we are expecting our CQC report next week and I will be open and honest with you about the challenges we face, the support we can give to colleagues and how we will highlight those areas of good practice as well as those that need attention.

Thank you for such a warm welcome, I am thoroughly enjoying working with such a great team of committed individuals.

  • Summary:

    I have been in the Trust for three weeks now and I’ve enjoyed meeting so many staff and listening to the things that are going well, and the areas we need to improve. 

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