Last updated: 31 January 2020
Portsmouth Hospitals NHS Trust (PHT) is celebrating achieving an improved rating of “good” following a comprehensive inspection by the Care Quality Commission (CQC).
The CQC’s report, published today (29 January), follows a series of planned visits by inspectors to Queen Alexandra Hospital in Portsmouth (QA) in October and November 2019. The inspection focused on three elements: the Trust’s leadership, use of resources, and five core services.
The Trust’s ratings have improved or been maintained across all five core services inspected – maternity, medicine and older people’s care, surgery, outpatients and emergency and urgent care.
The CQC has also highlighted nine areas of excellence across the organisation*. These range from significant improvements in the Trust’s culture, which in turn have improved the experience of teams and individuals and the care they provide, to innovative recruitment methods which have led to a considerable reduction in nursing vacancies and turnover.
Mark Cubbon, Chief Executive of Portsmouth Hospitals NHS Trust, said: “We are delighted that our overall rating from the CQC has improved to “good.” The inspection report signals improvements in many areas and I want to say a big thank you to everyone who has contributed to this significant achievement. It’s testament to the hard work of individuals and teams right across the organisation who come to work every day aiming to provide the best possible care for every patient.”
The Trust is rated “good” for being well led and “good” for its use of resources. Surgery is now rated “good” across the board and the improvement in the organisation’s rating for being “caring” from “requires improvement” to “good” is a reflection of what is seen from individuals and teams across the Trust every day.
While critical care was not inspected by the CQC as part of their latest comprehensive inspection, it retains its ratings of “outstanding” across the board.
In total 35 out of the organisation’s 44 ratings from the CQC are now “good” or “outstanding” – almost 80%.
The CQC found that services are planned and care provided to meet the needs of local people and communities, and that the Trust works with partners in the wider health and care system to plan care.
The report states that staff treat patients with compassion and kindness, supporting and involving patients, families and carers to understand their condition and make informed decisions about their care and treatment.
Inspectors also found that PHT’s leadership is visible and approachable, that individuals employed by the Trust feel respected, supported and valued and that they focus on the needs of patients.
Mark added: “The hard work does not stop here We will continue to explore ways to make further improvements to the services we provide and how we can make PHT an even better place to work. This achievement provides a great platform from which we will build on the improvements we are making every day.
“While we have made progress in many areas, there is still more to do and areas for improvement highlighted in the report are all known to us. We already have plans in place and are absolutely committed to driving further improvements for the benefit of our patients their families and carers in the communities we serve.”