A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.
Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting.
At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.
We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 09 December 2019
We are proud to say that we are a Veteran Aware hospital, and that we have signed the Armed Forces Covenant.
This means that patients who have served in the UK armed forces are cared for by staff who have received training and education on the specific physical and mental health needs of veterans, and who can signpost them to other local support.
We are a member of the Veterans Covenant Hospital Alliance, sharing and driving best practice in NHS care for people who serve or have served in the UK armed forces and their families.
If you, your spouse or partner have ever served in the UK armed forces, let us know
Being identified as a veteran in your NHS medical notes will ensure you are able to access specific veterans’ health services, such as those for mental health, hearing loss, limb amputation and wheelchairs.
All veterans are entitled to priority access to NHS care for service-related conditions. However, this is always subject to clinical need and does not mean that you will automatically be treated ahead of others who have a more urgent clinical need.
The Veterans’ Gateway
Is a first point of contact for veterans and their families and can put them in touch with the organisations best placed to help with the information, advice and support they need. The Veterans’ Gateway can be contacted by:
Phone (0808 802 1212), text (81212) or online
Is a charitable organisation that specialises in emotional and practical support when someone is in hospital, and when they are discharged but still receiving treatment. They will arrange to speak to the patient to help identify services and support, and enable referrals to a range of military and non-military organisations. Contact the Defence Medical Welfare Service by:
Phone on 01264 774000
Veterans and Families’ Directory of Services
Is an online and searchable map of services for the Armed Forces Community. All NHS staff can access the app at www.vfds.co.uk
Is a charity which supports veterans’ mental health, helping former servicemen and women deal with trauma-related mental health problems such as anxiety, depression and post-traumatic stress disorder (PTSD). Treatment can be provided to veterans from every service and every conflict, in a range of settings, including phone, online and in the community or a specialist centre.
Mesothelioma Clinical Nurse Specialist
The Trust has a member pf staff devoted to the needs of Veterans, many of whom have been exposed to asbestos in the course of their military service. Anne Moylan can help support Veterans who suffer in this way.
Provides a range of services for older people in the local area, including The Veterans’ Information Point, supported by the Royal Navy and Royal Marines Charity. The Information Point offers free, independent and confidential information, advice and support to military veterans and active servicemen and women in Portsmouth and South East Hampshire.
Provides free befriending support and a range of social activities for lonely or isolated military veterans and their dependents in Portsmouth and the surrounding area.
Brings together the local military, councils, statutory, public, and voluntary organisations to strengthen delivery of the Armed Forces Covenant across the region. This partnerships can support and provide information to members of the Armed Forces community and those working with them in relation to accessing education and family well-being, having a home, starting a new career and access to healthcare in the local area.
Is a charity based in Waterlooville which offers a range of direct services for veterans, including a buddy scheme, financial assistance, advice and support, befriending, and acts as a gateway to point people to organisations or other charities for specialist assistance.
Phone 0300 3110239
Provides lifelong support for members of the Royal Navy, British Army, Royal Air Force and their families. Key services include household repairs, home adaptations, financial advice, care homes, dementia care, Admiral Nurses (dementia care) and a care phone service.
Hearing Loss and Tinnitus Services
If a former service member has acquired hearing loss and/or tinnitus relating to their time in service, additional support can be funded through the Royal British Legion Veterans’ Hearing Fund. The audiology department at the Trust can make a referral or an application form can be downloaded via the Veterans’ Medical Funds webpage at www.rbl.org.uk/vmf.
Mobility Equipment Support
The Royal British Legion has a Veterans’ Mobility Fund, which provides specialist wheelchairs, orthotic equipment and other mobility-related items for veterans who have a service-related serious physical injury and whose needs cannot be met through statutory services. Eligibility for the fund requires the condition to be attributable to service and typically applicants will be in receipt of a War Pension or relevant award under the Armed Forces Compensation Scheme. To find out more, visit www.rbl.org.uk/vmf.
NHS Transition, Intervention and Liaison mental health service
This services is for armed forces personnel approaching discharge and veterans. The service provides a range of treatment, from access to early support to therapeutic treatment for complex mental health difficulties and psychological trauma. It also provides help, where appropriate, with other problems, for example money, employment or housing.
Phone 0300 365 0300
Veterans’ Trauma Network
Provides specialist care to veterans with service-specific injuries. Veterans benefit from a personalised care plan implemented by top military and civilian trauma experts in health centres across England.
Referrals can be made at:
For more information:
Email BLESMA at firstname.lastname@example.org
Phone 0208 548 7080.
Provides recovery and support for members of the Armed Forces community whose lives are affected by their service, no matter when they served. The charity’s aim is to empower veterans and service personnel to look beyond illness and injury. A wide range of services is offered, including emotional support, mental health and wellbeing, career recovery, welfare and financial advice.
Provides lifelong support for veterans and their families. Trained SSAFA volunteers can provide practical, emotional and financial support if and when veterans need it, via a network of local branches means that help and advice is always close at hand.
Veterans Outreach Support (VOS)
Based in the Royal Maritime Club (formerly the Royal Sailors Home Club) in Portsmouth, VOS has been providing a monthly drop-in facility for ex-serviceman and their direct family members since July 2008. VOS supports Veterans with advice on mental health and wellbeing, welfare, housing, employment, finances and legal matters. Drop-ins are on the first Wednesday of every month from 2pm to 6pm in the Royal Maritime Club, Portsmouth, and on the third Wednesday of every month from 1pm to 5pm in the Riverside Centre, Newport, Isle of Wight.
Rowans Veterans Living Well Service
Is a dedicated support service for ex Service Personnel who are living with or caring for someone with a serious or life-limiting illness, or are recently bereaved. The services offered include a Veterans’ Companions’ buddy service.
Phone 023 9224 8011
Drop in to Rowans Living Well Centre at Purbrook Heath Road, Purbook, PO7 5RU