We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
Our Strategy – Working Together, Improving Together
Our strategy sets out our vision, values, strategic aims and most importantly, how we will deliver against these ambitions for our patients, communities, and people in the future.
It is not just a document, it is for and about everyone at PHU, building on what we have achieved with a renewed focus on continuous improvement and the need to continue to work together and improve together to achieve our goals.
A full copy of the strategy can be downloaded here.
For more information, please visit our strategy webpage.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 29 September 2023
We have four core values that outline how we expect each of us to "work together" to care for our patients. Our values were refreshed with input from patients and staff, to coincide with the launch of our Trust Strategy, Working Together.
All of our staff, volunteers, and Board members commit to uphold our values of working together for patients, with compassion, as one team and always improving.
Our working together campaign is celebrating and embedding our values, showing how they bind us together as a team and run through all that we do.
We take a values-based approached to recruitment which means we aim to attract staff on the basis that their individual values and behaviours align with our organisational values. This helps ensure we recruit the right people, with the right skills and the right values to ensure our patients receive the best possible care. Assessment of our values has been embedded into appraisals for all staff.
Our Pride of Portsmouth Awards are held annually to recognise and celebrate the outstanding achievements of colleagues right across the Trust. The 10 categories align with our values showcasing best practice and acknowledging staff who live and breathe our values.
Our core purpose is to provide the best care and experience for our patients, in everything we do. This means that we expect our staff and volunteers to:
Our values and behaviours
Our values are at the core of all we do, supporting us to deliver our vision. Underpinning these are the behaviours we expect of our people.
Our values and behaviours aim to inspire civility and respect at all levels of the organisation whilst enabling people to build a learning and improvement focused culture. This means that we build understanding into the needs of our communities to provide effective and responsive services; we recognise and value our people to promote a sense of belonging; and we actively role model compassionate and inclusive leadership to engage, involve and inspire our people to work together as one team.
We will support our people with learning, education and development to connect positively with our values.
Our values and behaviours framework