Portsmouth Hospitals NHS Trust
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Communications

Procedure for media enquiries

All media enquiries should be directed to the Communications Team. Please email communications@porthosp.nhs.uk or call 02392 286712.

We aim to work with the media positively and proactively and to respond to all media enquiries in a timely manner. On rare occasions where the enquiry is of a highly sensitive or complex nature this might take slightly longer.

Patient confidentiality is our absolute priority and therefore we are unable to disclose any information about a patient unless we are given permission from the individual. We are also unable to share information about a patient’s treatment, care or diagnosis.

Interviews, filming or photography is prohibited on or around Trust sites unless prior permission is obtained from the Communications Team. A member of the Communications Team will accompany any journalist, photographer or camera crew at all times while on site.

To obtain permission for interviews, filming or photography or to arrange an interview with Trust staff, please contact the Communications Team who will be happy to help.

Media contact with hospital staff

Staff are not authorised to individually represent the Hospitals Trust in the media. If staff are contacted directly by media it is our Trust policy that they must refer the journalist to the Communications Team in the first instance.

Media visits and photography on our hospital sites

All media visits to Queen Alexandra Hospital, and our off-site locations, must be authorised in advance through the Communications Team. The privacy, dignity and security of our patients is our primary concern.

Filming requests

We welcome filming requests and a multi-disciplinary team will consider each proposal on an individual basis and within operational capacity.

Dealing with patient complaints through the media

We are legally obliged to ask permission of patients to discuss their individual circumstances. In the event of a media enquiry regarding a patient complaint about their clinical treatment, or about other hospital services, we must check that the individual or their next of kin is happy for us to talk to the media. Legally, we must confirm that a patient is willing to have information about their care shared publicly.  

The Communications Team covers all internal, external media and stakeholder communications and engagement.

To read our latest news please click here  

Contact details

Email: communications@porthosp.nhs.uk

Main office numbers: 02392 286 712 and 02392 286 813

Department opening times

Monday to Friday 09.00 – 17.00

Location on site - Room 0.02, De La Court House, Queen Alexandra Hospital

Social media including Facebook, Twitter and LinkedIn. Follow us on Twitter by searching @QAHospitalNews. Search our Trust name on Facebook and LinkedIn

Major incidents

Should a major incident occur, our emergency plan includes arrangements for warning and informing and working with the media. We will work to accommodate the media, provide regular updates and the opportunity for interviews, where appropriate.

Freedom of Information (FOI) requests

The Freedom of Information Act 2000 gives members of the public the legal right to access all types of recorded information held by public authorities.
  
Everyone has the right to ask:

  • If we have information on a certain subject
  • If they can see that information

If you would like to make an FOI request please email: Portsmouth.FOIRequests@porthosp.nhs.uk

For more information please click here

Fundraising or charity requests

For fundraising or charity enquiries, please click here

Research

If you have a media enquiry which relates to research carried out at Portsmouth Hospitals NHS Trust, please email: communications@porthosp.nhs.uk

 

Please see our news section on the home page for the latest press releases and statements.

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Working together to drive excellence in care for our patients and communities

Contact

Queen Alexandra Hospital
Cosham, Portsmouth
PO6 3LY
Tel: 023 9228 6000

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