A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.
Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting.
At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.
We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 10 March 2020
With over 700 dedicated volunteers at the Trust who give up their valuable time to support our patients and staff, Melloney Poole OBE, Chairman, has introduced the “Kindness of your Heart” award as a way of saying thank you for their dedication.
Carolyn Lowther is a volunteer in the Emergency Department who provides support to patients and staff. Carolyn always shows dedication and commitment, going above and beyond the usual role of a volunteer. Carolyn is also responsible for mentoring new volunteers in the department to ensure that they are supported and become part of the team.
Gerry supports the End of Life Committee at the hospital as a valued patient representative. Gerry provides the hospital with our patient voice and also how it truly feels to have a loved one receiving End of Life care in our hospital. Gerry is also a champion for our new Butterfly Volunteer role who helps to provide non-medical services enhance care in the final days.
With Gerry’s help we have been able to ensure that the improvements we make, and continue to focus on, are what really matter to patients and their families.
Neil began volunteering to give something back to the hospital who looked after him when he was unwell. Neil is a mealtime volunteer who gives up his time each morning to help with handing out breakfast to our patients. Neil also helps mentor new mealtime volunteers and is keen to look at new ways we can encourage and improve nutrition in patients.
There are more than 20 people that volunteer in the Portsmouth Hospitals charity shop, helping the Trust raise vital funds which are put towards enhancing patient experience. The volunteers often help patients and visitors who come into the shop, going above and beyond and always greeting them with a friendly smile.
The Happy To Chat volunteers visit patients on the wards who may feel isolated or lonely in the hospital by befriending them, talking and listening. The team find out information which will support patient discharge and improve discharge experience, as well as encourage the patients social activity by joining them in activities such as board games.