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Hidden Heroes

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Melloney Poole OBE, Chairman of Portsmouth Hospitals NHS Trust is keen to recognise teams who are going above and beyond the requirements of their ‘day jobs’ and are in an often unseen but crucial area of the hospital. These are the people who are committed and passionate, who go about their job in a professional manner, giving their support generously to those around them and who may often be the last people to broadcast their successes. Melloney will visit such areas on a regular basis to learn about these teams, their challenges and successes, the individual team members and how the service they provide is vital to the safe and efficient running of our hospital.

May 2018 Winner Path Team

November 2018 - Clinical Engineering Team

On Thursday 29th November, Melloney Poole OBE, Chairman of Portsmouth Hospitals was pleased to visit the Clinical Engineering Department which is based on F level, QAH.Steven Chivers, manager of the team gave Melloney a guided tour of the department and introduced her to team members.Melloney was taken with the high level of technical skill as well as the diversity and complexity of the work the department covered, including but not limited medical equipment repair and maintenance, medical device training, the medical equipment library, bone density and a comprehensive administration service. Melloney was delighted to recognise the Clinical Engineering Team as Hidden Heroes by presenting a certificate and a selection of fruit.

October 2018 Winner HSDU

October 2018 - Hospital Sterilisation Disinfection Unit (HSDU)

On Thursday 25th October 2018, Melloney was pleased to visit the HSDU department on F Level. The HSDU team ensure that medical instruments are processed so that they are safe for use on patients. They endeavour to keep abreast of changing legislation and how this will affect safety accreditation and Medical Devices Directive.

Helen Campbell, Decontamination Manager, gave Melloney a guided tour of the department and was extremely proud to show her the corridor of impressive certificates and qualifications that the team have achieved. The department offer great career development and educational opportunities to all staff which they are very proud of.

On Melloney’s visit it became evident how well the HSDU team work together and she could sense the great vibe amongst colleagues. Melloney was thrilled to present HSDU with a certificate and fresh fruit baskets in recognition of their team working and contribution to patient care.

May 2018 Winner Path Team

September 2018 - The Reception Team, Medical Records Porters and Hospital Guides who work in the Atrium

On Tuesday 18th September Melloney was pleased to visit the Atrium to acknowledge the fantastic work of those who meet and greet visitors, patients, carers and relatives with a smile and warm welcome. Melloney was delighted to recognise these staff and volunteers as Hidden Heroes for their professionalism, kindness and incredible knowledge of our hospital by presenting certificates and some fruit baskets.

May 2018 Winner Path Team

August 2018 - Trust HQ Executive Administration Team

On Thursday 30th August Melloney awarded the Trust Headquarters Executive Administration Team with her Hidden Heroes Award. This is to recognise their continuous hard work and support to the Executive Team. They often go above and beyond their duties and the Chairman wished to thank them personally for their efforts.

May 2018 Winner Path Team

August 2018 - Health Records Department

On Friday 24th August Melloney was pleased to visit the Health Records Department which is located at Mitchell Way and houses 1.6 million records, receiving on average 500,000 requests for case notes every year. Melloney met with individual team members who told her that they carry out a variety of roles including the retrieval, management and preparation of medical records, Access Requests and the delivery of medical records around the QA site. There are 71 members of the team with Jane Tanner being the newest with 2 years’ service and Jane Kill as the longest member of staff who celebrated 30 years’ service just 2 days before Melloney’s visit. The department are most proud of the whole team who are dedicated and very hard working and in particular their retrieval rate from the library which is on average 99.6%. The greatest challenge is the lack of boxes and wheels to transport medical records to clinics. Melloney was delighted to recognise the Health Records Department as Hidden Heroes for their commitment, professionalism and ‘can do’ attitude by presenting a certificate and some fruit baskets.

May 2018 Winner Path Team

July 2018 - South of England Procurement Service

On Friday 13th July Melloney was thrilled to visit The South of England Procurement Team at Hedge End to learn about the team, their challenges and successes, the individual team members and how the service they provide is vital to the safe and efficient running of our hospital. Melloney was impressed with the way the team come together to solve problems and the way they worked collaboratively to develop and implement innovative and money saving solutions. Melloney was delighted to recognise the Procurement Team as Hidden Heroes for their accomplishments, professionalism and continuous improvement by presenting a certificate and some fruit baskets.

May 2018 Winner Path Team

June 2018 - Mortuary Team

The Mortuary team members are; Wendy Ayling, John Shave, Clare Fountain, Simon Petts, Daniel Gudgeon and Marie Clemens. John is the longest serving team member 19 years in the Mortuary but 39 years in the trust in total and Marie is our newest member and is our MLA but Daniel is our newest technical member of staff who has just completed his written exams with flying colours.They are a small team who deal with around 3500 deaths per year of which 1200 of those will be Coroner’s post mortems. They have a viewing area for relatives to come and see their loved ones and they provide an out of hours service so there is cover 24/7. In addition the team currently run a perinatal consent training course where they train Clinicians and Midwives from ours and other Trusts to be able to take informed consent for post mortems and take part in the University of Portsmouth Paramedic course. The department has developed an out of hours process for the urgent release of a body for religious reasons to ensure that the body can be buried according to the relevant faith and for paediatrics that are returning to a hospice so that the family can spend precious time with them.

Melloney was delighted to recognise the Mortuary Team as Hidden Heroes for the care, compassion and professionalism they display at all times by presenting a certificate and a fruit basket.

May 2018 Winner Path Team

April 2018 - Supply Team

Melloney Poole OBE, Chair of Portsmouth Hospitals NHS Trust, visited the Supplies Team at Queen Alexandra Hospital on Thursday 26th April 2018 and presented the team with a ‘Hidden Heroes’ certificate to thank them and show her appreciation for all they do. The team of 22 staff provide a Supply Chain Management Service to the Wards, Clinics and Departments releasing clinical time back to the patient. They are a skilled and dedicated team of Supply Chain Professionals with a proven track record of reducing expenditure, waste and improving processes and have won a number of national awards! Supply Chain staff manage stock on behalf of the Wards and Departments against a predetermined range of products and levels agreed with the budget holder. This benefits patients by having the right product in the right place and freeing up clinical time to be spent providing patient care. During Melloney’s visit she had the pleasure of meeting the longest serving member of the team, Angela Hunter, with 33 years’ service and also had a very informative and interesting tour of the Supplies room, thank you to Paul Allen - Deputy Supply Chain Manager.

May 2018 Winner Path Team

March 2018 - Catering Team

Melloney Poole OBE, Chair of Portsmouth Hospitals NHS Trust, surprised the Catering Departing at Queen Alexandra Hospital on Thursday 29th March 2018 by presenting the team with a ‘Hidden Heroes’ certificate and two big baskets of fruit to thank them and show her appreciation for all they do. Melloney was interested to hear that there are 20 staff in the catering department all of which have worked there for many years; with the newest team member Jackie Carter, joining over 13 years ago! The longest serving member of the team is Terry Mitchell who has served an amazing 45 years and 4 months! Melloney wanted to visit the Catering Team to hear how they had dealt with a particular situation.

On Monday 15th January at 7am it was announced Carillion had gone into insolvency. The sandwich supplier, upon hearing the news ceased any production that day for Carillion accounts. The Catering team developed a contingency plan and extra bread and fillings were made ready on the Monday for a team of volunteers to make 1500 sandwiches early on the Tuesday morning. The volunteers were from the kitchen team, administration staff and managers. They assembled in the salad preparation area and formed a production line with some staff spreading, some filling and others wrapping sandwiches. Melloney praised their fantastic efforts and was very grateful how everyone pulled together during a challenging time to ensure that patients and staff did not suffer any detriment. During Melloney’ s visit, Carillion managers were informed that a helicopter was coming in for landing, when this happens Carillion staff attend the helipad to ensure its safe arrival. Melloney was extremely pleased to be invited to the helipad to watch the incoming helicopter, meet the pilot and discover how hard they work looking after our patients. Melloney would like to extend a big thank you to Stuart Burnham from Carillion and the Hampshire and Isle of Wight Air Ambulance team for this experience.

May 2018 Winner Path Team

February 2018 - Breast Screening Team

In February Melloney visited and spent some time with the Radiography Department Assistants and Assistant Practitioners in the Breast Screening Department. This small team are the first line of support for patients in the clinic rooms, are invaluable to the overall team and are an integral part of both the Breast Screening and Symptomatic Service. The Radiography Department Assistant’s work alongside the doctors, support the radiographers, as well as carry out admin duties and tasks to ensure the smooth running of clinics. The Advanced Practitioners support the professionally registered radiographic workforce with the provision of routine mammography and are also required to act as cover for the RDA team. The team are always professional, cheerful and efficient and rarely grumble about the work. Melloney was pleased to meet and talk with Rachel Comlay who joined the department in May 2017 and with Dr Jonathan Nash who is the Director of Breast Screening. Melloney was pleased to thank the Breast Screening Team and recognise them as Hidden Heroes by presenting a certificate and a basket of fruit. Jo Helsdon, Programme Manager for Breast Screening said “This team truly they are our Department’s ‘Hidden Heroes’ and it would be fantastic for them to be recognised in this way”.

May 2018 Winner Path Team

January 2018 - Switchboard Team

In January Melloney visited and spent some time with the Switchboard Team who are based behind the Main Reception Desk on A level in the Queen Alexandra Hospital. This team of 21 colleagues are Portsmouth Hospitals staff, part of the Facilitates Management Team and are managed by Julie Taylor. Melloney was delighted to hear how the team are the first point of call for our hospital and thrive in challenging and emergency situations as well as how they enjoy assisting others to the best of their abilities; always with empathy in sensitive situations. Melloney was particularly impressed with their hard work and the huge variety of tasks they undertook with efficiency and calm every day. Melloney was surprised and saddened to hear that on occasion our own colleagues were not as polite and respectful to members of the Switchboard team as she would have expected. She was reminded of our own Trust Value of Respect and Dignity and that we are all in the same team. Melloney was pleased to thank the Switchboard Team and recognise them as Hidden Heroes by presenting a certificate and two baskets of fruit.

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Queen Alexandra Hospital
Cosham, Portsmouth
PO6 3LY
Tel: 023 9228 6000

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