A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.
Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting.
At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.
We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 10 January 2020
Melloney Poole MBE, Chair of Portsmouth Hospitals NHS Trust was delighted to present a Hidden Heroes Award to the Library and eLearning Services Team on the 3rd December 2019. The Library and eLearning Service plays a key role in supporting efficient and effective hospital operations by providing information and knowledge services to clinicians, decision makers, and healthcare staff throughout the Trust. The Library and eLearning Service has been key in assuring a well-trained and well-informed clinical work force. Melloney was particularly impressed with the way in which this team work hard to keep books alive in a digital age. She was pleased to present the team with a certificate and a basket of fruit.
Melloney Poole OBE, Chairman of Portsmouth Hospitals NHS trust was delighted to present a Hidden Heroes Award to the Infection Prevention Team on the 21st November 2019. Melloney was impressed with the broad remit of this invaluable team, reviewing infectious patients, placing and reviewing PICC lines, hydrogen peroxide contamination, cleanliness, hand hygiene and device care amongst others. The Team also provide a wealth of teaching to Trust staff including the Cannulation and Phlebotomy study days, and to external agencies.Last year, the Team carried out over 10,000 patient reviews, as well as managing over 2000 IV access referrals, of which 942 required placement of a device. They achieved the lowest rate of hospital-onset C.difficile infection since 2007, and was one of the best performers in England. Melloney was delighted to recognise this team as going above and beyond the requirements of their ‘day jobs’ in pursuit of a high quality service user experience in an often unseen but crucial area.
Melloney Poole OBE, Chair of Portsmouth Hospitals was delighted to meet the Volunteers Administration team on the 8th October 2019 to present them with a well-deserved Hidden Heroes Certificate.This team is made up of 3 members of staff, Caroline, Donna and Louise who are supported by 5 volunteers, Yvonne, Terry, Sally, Harley and Terri.The team recruit volunteers continually strive to improve the experience of the volunteers as well as supporting the Happy to Chat team of volunteers who enrich and enhance the emotional health, wellbeing and overall hospital experience of our patients.The team are busy recruiting Butterfly volunteers who provide companionship at a very difficult time by just sitting quietly in a room with a patient, being there to give temporary respite to relatives and carers.Melloney recognised this team as committed and passionate, who go about their job in a professional manner, giving their support generously to those around.
Melloney Poole OBE, Chairman of Portsmouth Hospitals NHS Trust was pleased to present a Hidden Heroes Award to the 35 members of the Clinical Coding Team on the 29th August.Melloney enjoyed meeting members of the team and hearing how they convert sometimes very complex information from patients notes into strict codes which ensure PHT receives reimbursement for treatment and care.She was impressed with the high level of skill and dedication of the whole team which ensures they meet monthly targets and have improved audit results.Melloney was delighted to present this team who go above and beyond out of sight of patients with a Hidden Heroes certificate and two baskets of fruit.
Melloney Poole OBE, Chairman of Portsmouth Hospitals NHS Trust was delighted to visit the Endoscopy Decontamination Team on the 6 August 2019.Melloney spent some time talking with this small team who wash and process up to 80 endoscopes (which are flexible cameras used to look into the stomach or bowel) per day.Melloney was impressed with how the team work so well together in a difficult environment to ensure that patient’s procedures take place on time.It is clear that this team are continuously going above and beyond the requirements of their ‘day jobs’ to deliver a high quality service in an unseen but crucial area.Melloney was pleased to present the team a Hidden Heroes certificate and a basket of fruit.
Melloney Poole OBE, Chairman of Portsmouth Hospitals NHS Trust was delighted to meet some of the Emergency Department Administration team on the 4th July to present them with a well-deserved Hidden Heroes Award.The team covers Gosport Minor Injuries and the Queen Alexandra site and is made up of 29 members of staff. They are responsible for booking in all the patients that attend the emergency departments whether they self-present or arrive by ambulance, directing patients and relatives around the department and answering telephone queries. They play a huge role in supporting clinical teams with any administration duties and being compassionate to patients and relatives in difficult times. Melloney was impressed with the teams flexibility and resilience and the way in which they treated everyone as if they were their own family.
Melloney Poole, OBE was delighted to present a Hidden Heroes Award to the Finance, Information, Cashiers, Contracts and Performance Teams.These unsung heroes support Trust staff to make the best use of the financial resources that are available by providing information and advice in financial and NHS contract matters. As well as providing Trust wide expert support on delivery of the performance agenda, developing strategy and providing dedicated performance support care group level.Melloney was particularly aware of how the work that these teams do enable our services to provide the best possible care for patients.
On the 16th May Melloney Poole OBE, Chairman of Portsmouth Hospitals was delighted to visit the Health, Safety and Wellbeing team to present them with her Hidden Heroes Award.This award is presented to teams who have been recognised as going above and beyond the requirements of their ‘day jobs’ to deliver an exceptional level of support to the Trust in an often unseen but crucial area.The Health, Safety and Wellbeing team are responsible for the provision of effective health safety and wellbeing services for PHT staff, working behind the scenes to ensure staff are fit and healthy in order to provide the best service for our patients.Melloney was particularly impressed with the commitment and enthusiasm that was demonstrated by each member of the team and was proud to present a Hidden Heroes certificate and baskets of fruit.
Melloney Poole OBE, Chairman of Portsmouth Hospitals was delighted to meet the Resuscitation Training Team in the QuAD Centre to present a Hidden Heroes Certificate and a basket of fruit. There are nine team members who are Sue Davey and Katrina Perkinson, administrators, Mick Collins and Pauline Puntis the volunteers, Carl Davies, Marianne Garcia, George Reynolds and Amy Mirner the Resuscitation Officers and Nicky Sayer the Resuscitation Manager.The team organise and deliver around 500 resuscitation training courses per year for PHT staff which equates to over 6000 places per annum. As well as delivering training the team are very involved in patient safety work such as prevention of cardiac arrests, reviewing all the emergency calls made for the cardiac arrest team, auditing standards related to cardiac arrests calls and equipment and Do Not Attempt Cardiopulmonary Resuscitation decisions in PHT. The team are also very proactive in ensuring any learning from safety learning events is incorporated into their training programmes and work closely with their colleagues in Learning and Development, Simulation and ALERT to ensure this happens in all deteriorating patient/resuscitation education programmes in PHT. Melloney was particularly impressed with the flexibility of training available.
Melloney Poole OBE, Chair of Portsmouth Hospitals was thrilled to meet the Neurophysiology team on D level at QAH.This team performs three broad types of tests looking at the electrical signals in nerves, muscles, spinal cord and brain.EEG (electroencephalopgraphy) records electrical activity from the brain, particularly in epilepsy.Nerve conduction studies look at the cable properties of nerves in conditions where nerves are trapped like carpal tunnel syndrome or generally inefficient such as peripheral neuropathy and the evoked potentials test where they follow nerve pathways to the brain for conditions such as multiple sclerosis. Melloney was particularly impressed with the level of scientific skill within the department and that now senior scientists had joined the team some time ago and had developed their qualifications and skills at PHT.Melloney was delighted to present a Hidden Heroes certificate and fruit basket to the team for their delivery of an exceptional level of support to the Trust in an often unseen but crucial area.
Melloney Poole OBE, Chair of Portsmouth Hospitals was delighted to meet the simulation team which includes Lisa Toft Senior Clinical Educator, Emma Williams Clinical Educator and Emma Shaw Administrator.This team organise and deliver simulated education for all staff both clinical and nonclinical in various environments. Melloney was impressed with the way this type of education enables the individual learner and clinical teams to practice techniques safely to enhance their knowledge and skills to improve patient safety. As well as delivering education in the Simulation Suite and the ViMARS Clinical Skills rooms in the QuAD Centre the educators also go out into clinical environments to recreate scenarios in practice called In Situ Simulation. This enables areas to embed learning from safety learning events and practice in their ‘real’ environment safely. Melloney was thrilled to present a Hidden Heroes certificate and fruit basket to the team for their delivery of an exceptional level of support to the Trust in an often unseen but crucial area.
Melloney was delighted to attend the Integrated Discharge Service local Awards ceremony and present the team with a Hidden heroes Award. The Integrated Discharge Service is made up of Over 50 multi-professionals from the PHT Discharge Planning Team, Southern Health, NHS Solent, Hampshire County Council and Portsmouth City Council.The team is co-located and covers every part of complex discharge including packages of care, nursing/residential home placements, out of area, homelessness, community beds, reablement services, discharge to assess beds, complex family scenarios, legal and more.Melloney was particularly pleased with the improvements the team had made with the number and speed of discharges and with the whole team in general.
On Thursday 29th November, Melloney Poole OBE, Chairman of Portsmouth Hospitals was pleased to visit the Clinical Engineering Department which is based on F level, QAH.Steven Chivers, manager of the team gave Melloney a guided tour of the department and introduced her to team members.Melloney was taken with the high level of technical skill as well as the diversity and complexity of the work the department covered, including but not limited medical equipment repair and maintenance, medical device training, the medical equipment library, bone density and a comprehensive administration service. Melloney was delighted to recognise the Clinical Engineering Team as Hidden Heroes by presenting a certificate and a selection of fruit.
On Thursday 25th October 2018, Melloney was pleased to visit the HSDU department on F Level. The HSDU team ensure that medical instruments are processed so that they are safe for use on patients. They endeavour to keep abreast of changing legislation and how this will affect safety accreditation and Medical Devices Directive.
Helen Campbell, Decontamination Manager, gave Melloney a guided tour of the department and was extremely proud to show her the corridor of impressive certificates and qualifications that the team have achieved. The department offer great career development and educational opportunities to all staff which they are very proud of.
On Melloney’s visit it became evident how well the HSDU team work together and she could sense the great vibe amongst colleagues. Melloney was thrilled to present HSDU with a certificate and fresh fruit baskets in recognition of their team working and contribution to patient care.
On Tuesday 18th September Melloney was pleased to visit the Atrium to acknowledge the fantastic work of those who meet and greet visitors, patients, carers and relatives with a smile and warm welcome. Melloney was delighted to recognise these staff and volunteers as Hidden Heroes for their professionalism, kindness and incredible knowledge of our hospital by presenting certificates and some fruit baskets.
On Thursday 30th August Melloney awarded the Trust Headquarters Executive Administration Team with her Hidden Heroes Award. This is to recognise their continuous hard work and support to the Executive Team. They often go above and beyond their duties and the Chairman wished to thank them personally for their efforts.
On Friday 24th August Melloney was pleased to visit the Health Records Department which is located at Mitchell Way and houses 1.6 million records, receiving on average 500,000 requests for case notes every year. Melloney met with individual team members who told her that they carry out a variety of roles including the retrieval, management and preparation of medical records, Access Requests and the delivery of medical records around the QA site. There are 71 members of the team with Jane Tanner being the newest with 2 years’ service and Jane Kill as the longest member of staff who celebrated 30 years’ service just 2 days before Melloney’s visit. The department are most proud of the whole team who are dedicated and very hard working and in particular their retrieval rate from the library which is on average 99.6%. The greatest challenge is the lack of boxes and wheels to transport medical records to clinics. Melloney was delighted to recognise the Health Records Department as Hidden Heroes for their commitment, professionalism and ‘can do’ attitude by presenting a certificate and some fruit baskets.
On Friday 13th July Melloney was thrilled to visit The South of England Procurement Team at Hedge End to learn about the team, their challenges and successes, the individual team members and how the service they provide is vital to the safe and efficient running of our hospital. Melloney was impressed with the way the team come together to solve problems and the way they worked collaboratively to develop and implement innovative and money saving solutions. Melloney was delighted to recognise the Procurement Team as Hidden Heroes for their accomplishments, professionalism and continuous improvement by presenting a certificate and some fruit baskets.
The Mortuary team members are; Wendy Ayling, John Shave, Clare Fountain, Simon Petts, Daniel Gudgeon and Marie Clemens. John is the longest serving team member 19 years in the Mortuary but 39 years in the trust in total and Marie is our newest member and is our MLA but Daniel is our newest technical member of staff who has just completed his written exams with flying colours.They are a small team who deal with around 3500 deaths per year of which 1200 of those will be Coroner’s post mortems. They have a viewing area for relatives to come and see their loved ones and they provide an out of hours service so there is cover 24/7. In addition the team currently run a perinatal consent training course where they train Clinicians and Midwives from ours and other Trusts to be able to take informed consent for post mortems and take part in the University of Portsmouth Paramedic course. The department has developed an out of hours process for the urgent release of a body for religious reasons to ensure that the body can be buried according to the relevant faith and for paediatrics that are returning to a hospice so that the family can spend precious time with them.
Melloney was delighted to recognise the Mortuary Team as Hidden Heroes for the care, compassion and professionalism they display at all times by presenting a certificate and a fruit basket.
Melloney Poole OBE, Chair of Portsmouth Hospitals NHS Trust, visited the Supplies Team at Queen Alexandra Hospital on Thursday 26th April 2018 and presented the team with a ‘Hidden Heroes’ certificate to thank them and show her appreciation for all they do. The team of 22 staff provide a Supply Chain Management Service to the Wards, Clinics and Departments releasing clinical time back to the patient. They are a skilled and dedicated team of Supply Chain Professionals with a proven track record of reducing expenditure, waste and improving processes and have won a number of national awards! Supply Chain staff manage stock on behalf of the Wards and Departments against a predetermined range of products and levels agreed with the budget holder. This benefits patients by having the right product in the right place and freeing up clinical time to be spent providing patient care. During Melloney’s visit she had the pleasure of meeting the longest serving member of the team, Angela Hunter, with 33 years’ service and also had a very informative and interesting tour of the Supplies room, thank you to Paul Allen - Deputy Supply Chain Manager.
Melloney Poole OBE, Chair of Portsmouth Hospitals NHS Trust, surprised the Catering Departing at Queen Alexandra Hospital on Thursday 29th March 2018 by presenting the team with a ‘Hidden Heroes’ certificate and two big baskets of fruit to thank them and show her appreciation for all they do. Melloney was interested to hear that there are 20 staff in the catering department all of which have worked there for many years; with the newest team member Jackie Carter, joining over 13 years ago! The longest serving member of the team is Terry Mitchell who has served an amazing 45 years and 4 months! Melloney wanted to visit the Catering Team to hear how they had dealt with a particular situation.
On Monday 15th January at 7am it was announced Carillion had gone into insolvency. The sandwich supplier, upon hearing the news ceased any production that day for Carillion accounts. The Catering team developed a contingency plan and extra bread and fillings were made ready on the Monday for a team of volunteers to make 1500 sandwiches early on the Tuesday morning. The volunteers were from the kitchen team, administration staff and managers. They assembled in the salad preparation area and formed a production line with some staff spreading, some filling and others wrapping sandwiches. Melloney praised their fantastic efforts and was very grateful how everyone pulled together during a challenging time to ensure that patients and staff did not suffer any detriment. During Melloney’ s visit, Carillion managers were informed that a helicopter was coming in for landing, when this happens Carillion staff attend the helipad to ensure its safe arrival. Melloney was extremely pleased to be invited to the helipad to watch the incoming helicopter, meet the pilot and discover how hard they work looking after our patients. Melloney would like to extend a big thank you to Stuart Burnham from Carillion and the Hampshire and Isle of Wight Air Ambulance team for this experience.
In February Melloney visited and spent some time with the Radiography Department Assistants and Assistant Practitioners in the Breast Screening Department. This small team are the first line of support for patients in the clinic rooms, are invaluable to the overall team and are an integral part of both the Breast Screening and Symptomatic Service. The Radiography Department Assistant’s work alongside the doctors, support the radiographers, as well as carry out admin duties and tasks to ensure the smooth running of clinics. The Advanced Practitioners support the professionally registered radiographic workforce with the provision of routine mammography and are also required to act as cover for the RDA team. The team are always professional, cheerful and efficient and rarely grumble about the work. Melloney was pleased to meet and talk with Rachel Comlay who joined the department in May 2017 and with Dr Jonathan Nash who is the Director of Breast Screening. Melloney was pleased to thank the Breast Screening Team and recognise them as Hidden Heroes by presenting a certificate and a basket of fruit. Jo Helsdon, Programme Manager for Breast Screening said “This team truly they are our Department’s ‘Hidden Heroes’ and it would be fantastic for them to be recognised in this way”.
In January Melloney visited and spent some time with the Switchboard Team who are based behind the Main Reception Desk on A level in the Queen Alexandra Hospital. This team of 21 colleagues are Portsmouth Hospitals staff, part of the Facilitates Management Team and are managed by Julie Taylor. Melloney was delighted to hear how the team are the first point of call for our hospital and thrive in challenging and emergency situations as well as how they enjoy assisting others to the best of their abilities; always with empathy in sensitive situations. Melloney was particularly impressed with their hard work and the huge variety of tasks they undertook with efficiency and calm every day. Melloney was surprised and saddened to hear that on occasion our own colleagues were not as polite and respectful to members of the Switchboard team as she would have expected. She was reminded of our own Trust Value of Respect and Dignity and that we are all in the same team. Melloney was pleased to thank the Switchboard Team and recognise them as Hidden Heroes by presenting a certificate and two baskets of fruit.