We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
Read more on visiting times...
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 13 February 2023
Freedom of Information
The Freedom of Information Act gives members of the public a general right of access to recorded information held by public authorities, including NHS organisations such as Portsmouth Hospitals University NHS Trust.
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Before logging an FOI request with us, please can we kindly ask that you check our disclosure log as you may find the information you are looking for already there. If you are unable to locate the information you require please do send us a request |
What information can I request?
Any information recorded or held by the Trust at the time the request is received will be eligible for disclosure.
The Act does not allow public authorities to disclose personal or sensitive information about patients or staff. This information is protected by the Data Protection Act 2018 and the General Data Protection Regulation.
How do I make a request?
Anyone can make a request for information under the Freedom of Information Act. Before submitting a formal request to us, please check to see if the information you are looking for is already available within our "Freedom of Information Requests Log".
Your request must be made in writing and include your name, an address for correspondence (this may be an email address) and a description of the information you are requesting.
Please send your requests to
Portsmouth.FOIRequests@porthosp.nhs.uk or via post to:
Information Governance Department
Portsmouth Hospitals University NHS Trust
De La Court House Room 0.02
Queen Alexandra Hospital
Southwick Hill Road
Cosham
Portsmouth
Hampshire
PO6 3LY
Contact Telephone number: 02392 286000 x 1288
How we respond to requests
Once we have received your written request you will be sent an acknowledgement letter and we will begin processing your request.
In compliance with the Act, we will try to respond to your request within 20 working days.
There may be some circumstances where your request for information is refused under an exemption. For more information on exemptions please visit the Information Commissioner’s Office website.
Additional information
If you have any questions or are unhappy with how we have dealt with your request, please email our Head of Information Governance at Information.Governance@porthosp.nhs.uk or write to the above address and we will conduct an internal review.
Copies of every request we receive will be held on file for three years before being confidentially destroyed. We may also publish your request within our Freedom of Information Request Log. All personal data will be removed prior to publishing.
