A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.
Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting.
At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.
We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 29 October 2019
Freedom of Information
The Freedom of Information Act gives members of the public a general right of access to recorded information held by public authorities, including NHS organisations such as Portsmouth Hospitals NHS Trust.
What information can I request?
Any information recorded or held by the Trust at the time the request is received will be eligible for disclosure.
The Act does not allow public authorities to disclose personal or sensitive information about patients or staff. This information is protected by the Data Protection Act 2018 and the General Data Protection Regulation.
How do I make a request?
Anyone can make a request for information under the Freedom of Information Act. Before submitting a formal request to us, please check to see if the information you are looking for is already available within our Publication Scheme.
Your request must be made in writing and include your name, an address for correspondence (this may be an email address) and a description of the information you are requesting.
Please send your requests to
Portsmouth.FOIRequests@porthosp.nhs.uk or via post to:
Information Governance Manager
Portsmouth Hospitals NHS Trust
De La Court House
Queen Alexandra Hospital
Southwick Hill Road
How we respond to requests
Once we have received your written request you will be sent an acknowledgement letter and we will begin processing your request.
In compliance with the Act, we will try to respond to your request within 20 working days.
There may be some circumstances where your request for information is refused under an exemption. For more information on exemptions please visit the Information Commissioner’s Office website.
If you have any questions or are unhappy with how we have dealt with your request, please email our Head of Information Governance at Information.Governance@porthosp.nhs.uk or write to the above address and we will conduct an internal review.
Copies of every request we receive will be held on file for three years before being confidentially destroyed. We may also publish your request within our Disclosure Log. All personal data will be removed prior to publishing.