We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting.
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Voluntary Services team can help pass on personal messages from family and friends.
After suspending visiting earlier in the year, we are now able to offer limited visiting to some wards at the discretion of the nurse in-charge.”
We recognise the impact that a long stay in hospital can have on families and the importance of maintaining strong communication. Our ward staff are keeping in touch with patients’ next of kin directly and our Patient Advice and Liaison Service (PALS) can help pass on personal messages from family and friends.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
Our Strategy – Working Together, Improving Together
Our strategy sets out our vision, values, strategic aims and most importantly, how we will deliver against these ambitions for our patients, communities, and people in the future.
It is not just a document, it is for and about everyone at PHU, building on what we have achieved with a renewed focus on continuous improvement and the need to continue to work together and improve together to achieve our goals.
A full copy of the strategy can be downloaded here.
For more information, please visit our strategy webpage.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 21 April 2022
Nomination: "I would like to nominate Lisa as employee of the month due to her compassionate care that she gives our lovely cancer patients and our whole team. The last 18 months has not been easy, she has worked on ITU during the peak COVID-19 pandemic and then was promoted to our Senior Research Nurse.
"She has built relationships with a diverse range of people and eat, sleeps and breathes her work. Lisa is one of the most hard-working colleague that I have ever met and would do anything for anyone. She has a strong relationship with our patients and colleagues and is always willing to help anyone no matter how big or small the task may be. Lisa deserves this award as she is a valued member of the team and she deserves the recognition."
Nomination: "During the peak of COVID the cleaning team on the acute medical unit as the main route for emergency admissions worked tirelessly. They had the task of constantly scrubbing bed spaces, cubicles and whole ward areas in a timely and effective manner.
"They always carry out their work with a smile on their faces and care and compassion for our patients. Often, I believe they are overlooked and so deserve an award for recognition of their hard work and a big thank you."
Nomination: "In incredibly busy, hot circumstances with high levels of care required, Ellie keeps her cool and delivers proper compassionate patient and family centred care.
“My 87-year-old mum has had two heart attacks and a stroke but has had no loss of thinking.
“Ellie talks to her properly and cares for her gently.
"Clinical skills can be taught, and they clearly have been taught to Ellie. Compassion, influencing, communication and empathy come from a great nurse's core values and it is evident from Ellie's service delivery that she brings these into the ward with her."
Nomination: "My family and I would like you to pass on our heartfelt thanks for the amazing care my mum received throughout her stay, her care has been exemplary.
“Every single member of staff I have seen dealing with my Mum, the consultant, (Dr Mark Kazosi), senior house officers, ward sisters, staff nurses, fantastic health care support workers, student nurses, to the tea ladies, have all been kind, compassionate and caring.
“Although an extremely busy and sometimes challenging ward, all staff remain cheerful, treat all patients and relatives with dignity and respect and never stop working to ensure a positive experience.”
Nomination: "I was on E8 over Christmas with Covid and 30 weeks pregnant with low foetal movement.
"Zoe was one of the midwives looking after me. I was having my check with her when an ITU consultant came in saying my dad (also in with Covid) had reached end of life.
"Zoe sat with me while end of life care was going on and until he had passed. She helped me with contacting family, keeping me calm for baby and comforting me. She made the worst time possible that bit more bearable."
Nomination: "Due to the increasing numbers of dialysis patients the Totton staff have opened an additional shift to cope with the demand.
"Sue, the recently appointed ward manager at Totton has performed in an exemplary fashion, arranging patient slots, transport, staffing, liaison with contractors and stock ordering, to ensure patient treatment is delivered. Going above and beyond to keep the service running.
"The team as a whole have pulled together covering shifts as far away as Basingstoke and Milford on Sea, changing their shift times and days at the drop of a hat, doing extra hours, some during their annual leave - again to ensure patient treatment was not disrupted.
"They all deserve recognition for this exceptional flexibility and care."
Nomination: “Hannah was working on shift in the paediatric emergency department when a mother and her young girl were brought in by ambulance.
“The mother was confirmed positive for COVID-19 and the child had also tested positive as well. The mother was really unwell and needed admitting for treatment, which meant the child had to wait in the paediatric emergency department until appropriate arrangements could be made for her
“Hannah took considerable care of her while taking care of the practical arrangements.
“I cannot commend Hannah enough for all the time and effort she took to not only meet the child's needs but to constantly act as an advocate to ensure her best interests were met.
“Hannah continually does amazing working with safeguarding our patients in the emergency department and I feel that she should be commended for this.”
Nomination: "It's been a challenging time for all the elements of the head and neck cancer service throughout COVID.
“Despite this incredible pressure they've always managed to get the work done, to avoid delays for the patients and prepare the treatment to an exceptional standard.
“They’ve also been hugely supportive to me and the whole team have just been unerringly and consistently brilliant.”
Nomination: “By looking at patients as individuals and by unpicking every part of the process and going to talk to departments herself Sam has achieved phenomenal patient focussed care within very short time frames because that is what the patients needed.
"She never accepted that there was not something else that could be done and questioned every potential delay to reduce it.
"I am incredibly proud of the team that I work with but today Sam has gone over and above and truly made a great effort to ensure that the patients get the best possible care and treatment, and all in her usual hard working and self-depreciating way."
Nomination: “The estates, clinical and operational team made it all happen in a super quick time and achieved amazing things to get the new service into place, including creating a beautiful space to care for patients and designing a new model of care for patients arriving at the ED front door with injuries or minor illness.
"The team have demonstrated great team work and shown us all how to do change well."
Note: There is no Employee or Team of the month for October due to our Pride of Portsmouth Awards.
Nomination: “When Lee works with his patients, he goes above and beyond to find things for our patients to do, other than the physio exercises he gives, which really enhances the patients experience. He will find a telly, radio, books or anything he can, to empower patients to become more independent.
He has a great relationship with patients, relatives and staff and will help in any way, even if his own workload is stretched. He helps the nursing staff and is always polite and approachable. He is a very passionate and enthusiastic member of the rehab team, organising teaching sessions on the unit. In summary, I feel he encompasses everything PHU stands for and values."
Nomination: “My son who has Autism, ADHD, Learning difficulties and epilepsy was admitted to Starfish Ward after a crisis where his presentation escalated so much I was unable to keep us both safe at home.
During his time on the ward he received an exceptional level of compassion, care and understanding.
Two members of staff from starfish ward, Tracy Morgan and Lisa Cunningham, accompanied him unexpectedly on this very difficult and long journey, to ensure the best possible care in his transition. They supported his needs with an incredible level of skill and understanding. I truly believe this move may not have been possible without their support.
They went above and beyond in their roles and in doing so have opened up a whole new future to him. I believe Tracy Morgan and Lisa Cunningham deserve a special commendation for all their work and the support given to him. I also wish to thank everyone on Starfish Ward for all the love and care given to him during his stay."