A stay in hospital can be a daunting time for anyone whether it is for a short or long time. But having someone with you can help you recover and make you feel more at ease.
Keeping in contact with friends and family is important to patients. It is recognised that a balance is needed between maintaining that contact and allowing for rest and recuperation. In response to feedback from patients, families and carers wards and departments have local guidelines about visiting times so please do check before visiting.
At Portsmouth Hospitals NHS Trust, we are proud to provide expert, compassionate care.
We are here for our local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond, including providing some tertiary services to a catchment area of more than 2m people.
The Queen Alexandra Hospital is located just on the hill slopes of Portsdown Hill overlooking Portsmouth. It is conveniently situated for both the M27 and A3M.
Family members and carers play an important role in supporting patients during an episode of ill health. We are committed to the active involvement of family members, friends and carers during a hospital stay. Family members and carers play an important role in supporting patients during an episode of ill health.
More information on visiting hospital for an appointment.
If you've had experience of using our services and would like to make a comment then please contact the Patient Advice and Liaison Service (PALS). Your views are very important to us and we would like to hear where you think improvements are needed or where things have gone so well that you would like to share your thanks or gratitude with the staff involved. When things have not gone so well then you can be sure that we want to hear from you, so please get in touch with PALS.
During your stay in hospital you will meet a number of different members of staff. All members of staff wear name badges, but if you are not sure who someone is or what they do, please feel free to ask them to introduce themselves and explain what they do.
If you have any questions about your treatment, please ask a doctor or a nurse.
There are lots of opportunities for you to get involved with the Trust, from volunteering to attending our public meetings, our Annual General Meeting or our hospital open day which is held every year.
We welcome and value your feedback and use the views you share with us in a number of ways to learn and make improvements as well as sharing best practice. Feedback can be provided in a number of ways.
Last updated: 24 January 2020
The SAU team received a heart-warming plaudit from Natasha Bates, Adult Student Nurse. Natasha describes the team as friendly, welcoming and kind. The SAU team helped alleviate any fears that Natasha had at the time of starting her placement. In Natasha’s plaudit, she makes a special reference to Jemma Sheehy, Sarah Wright, Kelly Cole and Marion Dean and states that these are some of the nicest people she has ever met and were very supportive to her during a personal difficult time in her placement. Natasha praises how knowledgeable the whole SAU team are especially Tiago Lima who taught her so much and never made her feel silly when she asked a question. Natasha ends her plaudit to say that every student should have a placement on SAU to see how professional, knowledgeable, caring and fun loving all the staff are and she would like to thank them for making her feel so welcome.
Alison and Angela work tirelessly to book patients into the Haematology and Oncology Day Unit taking into account patient preference balanced against the capacity of the unit. It can be a struggle to schedule over 100-120 patients per day into a very busy Day Unit but Alison and Angela always show compassion to patients when talking to them in the unit and over the phone. Despite the immense pressure and stress placed on them to book urgent chemotherapy treatments in, they always work with a smile and nothing is too much trouble to support other members within the Haematology and Oncology team including consultants, staff nurses, and other administrative staff. As well as managing all bookings within the unit, Alison and Angela manage Haematology patients who require ongoing blood transfusions through checking their results against a prescribed target and advising patients if they require transfusions or not. Many patients know them by name and are all very grateful for the work both Angela and Alison do. Sarah describes Alison and Angela as an asset to the team and claims the unit would not run as smoothly without their ongoing input.
Lisa, Wendy and Julie have been selected as the Employee of the Month winners for March 2019 because of the outstanding care, understanding and compassion they have shown in gathering memories for parents who had lost a child. These members of staff, in discussion with the family, explored the options available in order to give the parents something to remember their baby by. With compassion and sensitivity they collected hand and foot prints. Julie was moved by the way Lisa and Wendy took a great deal of time and effort to get the prints which could be treasured alongside the beautiful photos Lisa had taken of the baby. Lisa, Wendy and Julie are recognised as employees of the month for their collaborative working in gathering memories which will help the parents to grieve during this very difficult time.
Claire Whitehill – Vascular Access Nurse Specialist was nominated for Employee of the Month by four of her colleagues. Claire was selected as the winner for April 2019 because she has created and directed the life-saving campaign “put a lid on it” for vascular access patients. This campaign will assist patients who are undergoing haemodialysis if ever they need help and support with their fistula. Claire has worked tirelessly towards this life-saving campaign and has organised a nationwide walk, personalised t-shirts, pens, flyers and banners to raise awareness. Claire’s colleagues describe her as going above and beyond the call of duty and fantastic with patients and staff.
Carmella Lewenden – Healthcare Support Worker was nominated for Employee of the Month by Colin Beevor, Rheumatology Matron. Matron Beevor states that Carmella is a true asset to the team as she demonstrates all the trust values and often receives excellent feedback from patients. Some of the recent feedback describes Carmella as someone who always puts patients first and at ease, helpful, friendly and understanding in times of despair and always goes the extra mile to make patients feel cared for and comfortable. Matron Beevor thanks Carmella for her hard work and the contribution she makes to the team at Queen Alexandra Hospital.
Mr Oliver Shihab was nominated by a patient, Ms S, who described the care they had received from him as amazing because he went above and beyond the call of duty. Oliver saw them every day, cared for them with compassion and maintained their dignity. Ms S said that Oliver would always ask if they had any concerns or questions and if they needed anything he would always do his best to make sure their needs were met. Ms S highly praises Oliver and states “Portsmouth Hospitals are very lucky to have such an amazing colorectal consultant and he deserves more than just the employee of the month award”.
Jo was nominated for Employee of the Month by Lisa Shirley, Physiotherapy Team Leader. Lisa states that Jo went above and beyond for a particular patient. Jo made links with Portsmouth housing, organised vouchers for the food bank, worked on the patients mobility to be safe and closely liaised with the Stroke association which enabled them to work together to help the patient receive relevant benefits. Lisa says that because of Jo’s kindness, the patient was able to trust her and overcome the crisis they were in. Without Jo’s compassion and her ability to communicate with other agencies Lisa says the end result of this story could have been very different.
Ellie, Selena and Mike were nominated for Employee of the Month by Sarah Williams, Head of Dietetics. Sarah nominated these individuals because in addition to their normal workload they have been managing a caseload of 14 home parenterally fed patients who due to a national problem have not been receiving life sustaining intravenous feed deliveries. Sarah says Ellie, Selena and Mike have worked as a team making daily calls to patients to assess their situation, arranging alternative nutrition and fluid provision and making sure that the alternative provision reaches the patient often by packing and dispatching in taxis themselves. They have advocated for the patients when national suppliers have provided inappropriate solutions. They have worked hard to consider solutions that best meet the patients at home and those inpatients requiring total parenteral nutrition to ensure existing stocks are available for all who need it. Sarah praises Ellie, Selena and Mike’s calm and professional manner and their total focus throughout on ensuring patient safety and preventing admissions. They display all that is good about team work, patient centred care and compassion.
Rachel was nominated for Employee of the Month by her colleagues Sam Rogers and Davina Potter for working together with compassion and as one team. Sam and Davina nominated Rachel for going above and beyond to help anyone to the best of her knowledge especially by supporting new staff even if they ask her 100 questions a day. Rachel carries out her work with great care and Sam and Davina would like to thank her for the help and time she has given to them and all new colleagues within the team.
Lisa was nominated for Employee of the Month by fifteen of her colleagues against the Trust values. Lisa is new in post to a newly established role and has developed this effectively and professionally to improve their patients journey from injury to theatre to home by breaking down barriers and supporting all teams and patients. Lisa’s colleagues describe her as approachable, accommodating, helpful and compassionate and say that she is a true asset to the team. They would like to recognise all that Lisa does and say a big thank you for always being on hand to help and for her cheerful smiley manner.
Benjamin was nominated for Employee of the Month by a patients relative. One day in the Summer a young patient was out skateboarding in Portsmouth and had an unexpected heart attack and their heart stopped beating. During this time, Benjamin was a passenger on a bus and saw what was happening. He ran off the bus to help the patient and took over resuscitation. Benjamin stayed with the patient until the ambulance arrived and the patient was admitted to Critical Care. Following the incident, Benjamin took time to visit the patient to check on their recovery and the family had the opportunity to express their thanks and gratitude to him personally for saving their family members life. When the family asked Benjamin how they could thank him, all he asked was for them to learn resuscitation in case they ever found themselves in a similar situation. The family would like to sincerely thank Benjamin and say what an absolute credit to society he his and a very worthy of employee of the month.
Dominque was nominated for Employee of the Month by a patient relative for the Trust values working together, for patients and with compassion. The relative praises Dominque for her understanding of their family members vulnerability and diagnosis. Dominque always talked through everything that she was doing in a calm and positive manner and took time to explain to other staff members about the patient’s condition. She wrote down the patients daily routine including information about the sensory trolley. The relative would like to thank Dominque for the attentive care that she gave by washing the patients hair whilst in bed and even shaved their armpits to make them feel more comfortable and fresh. There was also an occasion when Dominque arranged for the patient to lay on a mat on the floor so that they could have a cuddle with their Dad whilst watching the sensory trolley lights. The relative says that Dominque has a smile that brightens up the ward and is very grateful for all that they did for their family member.