Terry Perring’s Story
Terry Perring is a Patient Experience Volunteer and has been with the Trust since 2003, first working as a Health Care Support Worker and now volunteering.
Terry wanted to give back to the NHS that had looked after him so well, so decided to take up a volunteering role at QA Hospital.
Describing the NHS as “compassionate” Terry says: “I chose to volunteer with the NHS because I like the feeling of working with a large organisation with one singular goal: to make patients’ experience as stress and trouble free as possible – and of course to make them better.”
In his daily role Terry visits patients in their beds to ask them a series of survey questions, to give them the chance to discuss any issues and also to give personal feedback to further improve patient care.
“It’s like a job, I feel that I am valued and that the work is essential,” Terry notes. “I live nearby so it is really easy for me to pop in and show my support.”
One colleague who works closely with Terry is Caroline O’Connor, Patient Experience and Engagement Manager. She adds: “Terry is a real asset, he is my survey lead and also a real help to me in voluntary services. He is also a keen musician and writes, sings and plays instruments.”