All of our services are focused on improving the standard of care we provide and our patients’ experience where possible. Whilst our services continue to receive many plaudits, we fully recognise the need to respond quickly and effectively to feedback when people feel unhappy or concerned. Our four Divisions aim to resolve all concerns through close involvement with the Patient Advice and Liaison Service (PALS).
In 2017/18 the Trust received 614 complaints, but received a huge 6,904 plaudits!
PALS offer a drop-in service Monday to Thursday, 10am to 3pm, in the A-level Atrium near the main reception area in Queen Alexandra Hospital.
The PALS Team can:
Advise and support you, your family, visitors and carer
Listen to your suggestions, queries and concerns
Help to sort out problems on your behalf
Provide information about NHS services
Freephone: 0800 917 6039
Phone: 02392 286 309
Portsmouth Hospitals NHS Trust offers many advice and support services for patients and visitors as well as a range of opportunities for the public and patients to get involved.
Here you will find information on these services and how to access them, and also ways you can get involved to help make improvements.
You can also find out about how to access your medical records.
#Didyouknow you can leave us a review on Facebook?
We are delighted to see that the number of reviews being left on Facebook is increasing, and we love reading your feedback.
Every day our hospital staff work hard to provide a high standard of care throughout all of the departments and wards within the hospital. They are also dedicated to finding new ways of seeking the views of people who use our services, as this offers an opportunity to review procedures and make any changes necessary which will improve our standards of care and make sure that patients, relatives and visitors all have a positive experience when they come to the hospital.
The Patient Advice & Liaison Service (PALS) provides advice and support for people who have concerns about their own care or that of a friend or family member. PALS has a drop in office in the hospital, (available Monday to Thursday from 10am to 3pm), a free phone telephone number and a dedicated e-mail address so that support is easily accessible.
However, we acknowledge that sometimes things do not always go as well as we expect, and when this happens staff will make every effort to resolve things as quickly as possible. We fully recognise the need to respond quickly and if necessary to try to rebuild people’s confidence in our services.
**If you would like to say thank you to a team or team member please contact our dedicated Patient Advice and Liaison Service (PALS) by email: email@example.com or phone: 023 9228 6309**