Hospedia entertainment

We understand that a stay in hospital can be a worrying and stressful time - not only for patients but for their friends and family as well. Hospedia is a system that brings entertainment and communication to the patients' bedside.
This service at Portsmouth Hospitals NHS Trust offers digital TV, telephone, free 24hr radio, internet, email and information services. Every bed has a Hospedia unit helping patients to stay in touch, keep relaxed and entertained.

To access the system you need to set up an account and you can do this before coming to hospital by calling 0845 414 1234. Once you have registered, you need to buy a Hospedia card. These cost either £3.50, £5.00 or £10.00 and can be bought over the telephone or at a vending machine on your ward. Alternatively you can press the Operator button on the Hospedia unit, to have a card delivered to your bedside by one of the on-site Hospedia staff. Hospedia staff are available bewteen 8.30am and 5pm on Monday; between 8.30am and 7pm from Tuesday to Friday and between 10am and 2pm on Saturday and Suday.

What do you get?

Telephone - With a telephone right at your bedside it's easy to keep in touch.
Outgoing calls from the bedside cost 10p a minute to any landline with a 20p minimum connection charge, calls to mobiles will vary according to your provider. Incoming calls are on a premium rate line to the bedside and callers are advised when they call a patient’s bedside phone by an automated recording

Television - With a choice of more than 20 TV channels you won't miss watching any of your favourite programmes. Many sites have films, sports news and other specialist content. Available package prices and options are published at vending machines across the hospital, where payment cards are available in £3.50, £5 and £10 denominations. Alternatively, call the Customer Care Centre on 0845 414 1234 if you would like to purchase credit for the bedside system using credit or debit card.

The cost of TV bundles are as follows: £2.50 for 2 hrs, £5 for 12 hrs, £10 for 2 days, £20 for 5 days, £30 for 10 days, £40 for 20 days and £45 for 30 days.

These 'big bundles' include 25+ TV channels, films, internet access, games, radio and all outgoing calls to BT landlines with 01, 02 and 03 numbers.

The smartcards can be used for both TV and phone i.e. with a £3.50 card, you could use £2.90 for 24 hrs viewing then use the remaining 60p for phone calls, or you could keep the remaining credit to pay towards the next day’s TV.

Television is free on children’s wards from 7am and 7pm but parents can purchase further viewing after 7pm if they wish.

Radio - Listen to a choice of national and local radio stations - all for free!

Games - Challenge yourself with our great range of games included in the television package. On children's wards games are now free until watershed times.

Internet and email - Surf the net or send and receive emails - included in the television package.  Please note that internet is unavailable on children's wards.

Hospedia also offers the following free services:

• 24 hour radio
• Answer phone service
• Free messaging service to let friends and family know your personal number
• Hospedia personal telephone number which will transfer with you if you are moved within the hospital
• Hospedia information channel
• On site staff 7 days a week plus call centre manned 24 hours a day

For more information about Hospedia click here.