PALS - PATIENT ADVISE AND LIAISON SERVICE
Our Patient Advice and Liaison Service (PALS) is a support service within the hospital who will listen to any concerns or questions and liaise with the service involved to help resolve any problems on behalf of a patient or their relatives.
All of our services are focused on improving the standard of care we provide and our patients’ experience where possible. Whilst our services continue to win many plaudits, we fully recognise the need to respond quickly and effectively to feedback when people feel unhappy or concerned. Our ten Clinical Service Centres (CSCs) aim to resolve all concerns through close involvement with the Patient Advice and Liaison Service (PALS).
PALS can also offer ‘on-the-spot’ advice about how to deal with worries in the hospital and provide information about other organisations or groups that may be helpful.
PALS work very closely with the Trust’s Complaints Team and will make every effort to resolve any issues as quickly as possible. Unfortunately sometimes PALS cannot resolve your problem if it is of a more serious nature and may suggest that a formal complaint is the most appropriate way of handling your concerns and they will give you advice on how to proceed with this.
In 2014/15 the Trust received 661 complaints, but received a huge 6,556 plaudits!
PALS offer a drop-in service Monday to Friday, 10am to 3pm, near the main reception area in Queen Alexandra Hospital.
Freephone: 0800 917 6039
Phone: 02392 286 309
Portsmouth Hospitals NHS Trust offers many advice and support services for patients and visitors as well as a range of opportunities for the public and patients to get involved.
Here you will find information on these services and how to access them, and also ways you can get involved to help make improvements.
You can also find out about how to access your medical records.
When you come into hospital you may be asked to nominate your ‘next of kin’. This leaflet aims to help you understand and make an informed decision as to who should be a person’s ‘next of kin’ and their responsibilities. You do not have to give a ‘next of kin’, and you can change your mind at any time.
Links to useful websites:
Health Talk Online - Personal experiences of health and illness. Watch, listen to or read patient interviews and find information on treatment and support.
Expert Patients Programme - Get the confidence, skills and knowledge to manage your condition better and be more in control of your life.
Tell us what you think:
Portsmouth Hospitals NHS Trust is always striving to improve patient experience whether you have come in as an emergency or for a routine appointment.
Submit your comments to the Patient and Customer Services Team (incorporating PALS) by filling out this Comments form.