Perfect Care Week
Portsmouth Hospitals NHS Trust is committed to ensuring that patients receive the Best care in the Best hospital by the Best people. Prior to launching our newly developed Safe and Effective Care Framework on Nurses’ Day 2015, we held a pilot for the ‘Perfect Care Week’ earlier in the year.
The Perfect Care Week is designed to ensure patients receive optimal care and experience and we will proactively target any occurrence of the top four safety incidents the Trust is aiming to reduce. Results from the different events will be reviewed and the model refined and learning spread across the organisation.
What happens during Perfect Care Week?
- Focussed time from the senior nursing team and specialists
- Observations of care will take place on both wards
- Patient shadowing will be undertaken as per King’s fund approach
- Ward Liaison Officers will be sought as per feedback from Perfect Week
- Staff handovers will include safety briefings/safety huddles
- Out of hours senior team unannounced visit will take place
- AHP’s will be engaged to assist with patient mealtimes and patient movement
- Minimum of daily board rounds will occur to review patients for clinical acuity and potential discharges
- Any identified pressure ulcers, falls, medication errors and healthcare acquired infections will have timely review by a ‘swarm team’ including the relevant specialist
- Opinions from all patients on the care they received will be sought
- Any complaints or PALs issued raised by patients on the ward will have a timely review
- Feedback from staff on safety and care will be sought
- A structured review will take place in the afternoon to check daily plans are in place
- Quality metrics will be reported to the Ops Meetings
- A daily de-brief to the teams will take place