Portsmouth Hospitals NHS Trust
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Our Values

Our priorities are to bring our values to life, to help create an underpinning brand, culture and way of working which all staff want to be a part of.  It is time to promote being proud of the jobs we do for patients and to remove demarcation lines between caring for patients and caring for the Trust.  In short, to unify around a core purpose and belief system.

We will own these values, be answerable to them and take them into consideration in every decision we make.

We put the quality of your care above everything

*Keep people safe*   *Deliver the best outcome*   *Reassuringly professional*   *Personal responsibility*

Love to see;

  • Promotes vigilance for the safety of patients and staff
  • Inspires others to follow best practice
  • Is a role model for upholding the reputation of the entire PHT team
  • Instils confidence with a consistently positive attitude
  • Positively influences beyond the area of own responsibility

Don’t want to see;

  • Cuts corners and demonstrates a lack of attention to detail
  • Tolerates practice that is not consistent with best practice
  • Is unaware of the impact of own words and actions on patients and colleagues
  • Avoids responsibility
  • Looks for excuses and undermines others

We offer you the respect & dignity you would want for a loved one

*Compassionate & kind*   *Attentive & helpful*   *Friendly & courteous*   *Protect dignity*

Love to see;

  • Overcomes constraints to meet individuals needs
  • Maintains sensitivity and kindness
  • Remember people’s names, faces or facts to personalise service
  • Goes the extra mile, putting themselves out for the benefit of others
  • Creates an environment of privacy and dignity
  • Advocates for the vulnerable, both patients and colleagues

Don’t want to see;

  • Is insensitive to the needs or preferences of others
  • Appear to be too busy, or have insufficient time to give full attention
  • Ignores or avoids people; demonstrates rude, aggressive or impolite behaviour
  • Is inappropriately distant or over-familiar
  • Avoids patients or colleagues who need help
  • Demonstrates thoughtlessness or lack of awareness of others’ needs and feelings

We achieve through working together

*Listen & Hear*   *Work in partnership*   *Explain & involve*   *Respect everyone’s time*

Love to see;

  • Motivates others by making people feel their views are welcomed and valued
  • Adjusts their communication style depending on who they are talking with
  • Builds relationships and partnership working with patients and colleagues inside and outside of PHT
  • Inspires teams to achieve more together than could be achieved alone
  • Maintains responsiveness under pressure of competing priorities

Don’t want to see;

  • Fails to listen or try to understand others views, talks over people
  • Makes little effort to explain, fails to adjust language to audience or situation
  • Puts own need before others; fails to share information
  • Puts up barriers to working outside team or PHT
  • Sets unrealistic expectations failing to manage time effectively

We strive for efficiency through continuous improvement

*Courage to give & receive feedback*   *Efficient & simplified*   *Develop through learning*   *Engage, innovate & improve*

Love to see;

  • Leads change for the better, influencing others and sticking with the problem until a solution is reached
  • Proactively seeks and acts on feedback from patients, families and colleagues to improve
  • Is skilled in giving and receiving feedback to colleagues at all levels
  • Is creative in making and taking challenging opportunities for learning for themselves and others
  • Understands continuous improvement and research disciplines and identifies opportunities to build learning
  • Understands the importance of putting patients and staff at the centre of change through engagement

Don’t want to see;

  • Fails to recognise the need for change for the better; shows little interest in alternative approaches
  • Rejects or is dismissive of constructive feedback, is reluctant to offer feedback or praise to others
  • Uses their status to block feedback
  • Lack of interest in the value of learning for themselves or others
  • Shows little interest in improvement, or the opportunity to apply new ideas or research
  • Makes changes with little or no engagement with those affected by the change


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Queen Alexandra Hospital
Cosham, Portsmouth
Tel: 023 9228 6000

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