Portsmouth Hospitals NHS Trust
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Communications

Procedure for media enquiries

All media enquiries should be directed to the Communications Team.

Our aim is to work with the media positively and proactively and to respond to all media enquiries in a timely manner.

On rare occasions where the enquiry is of a highly sensitive or complex nature this might take slightly longer.

Patient confidentiality is our priority and therefore we are unable to disclose any information about a patient unless we are given permission from the individual. We are also unable to share information about a patient’s treatment, care or diagnosis.

Interviews, filming or photography is prohibited on or around trust sites and needs prior permission in writing from the Communications Team.

To obtain permission, or to arrange an interview with trust staff, please contact the Communications Team who will be happy to help with your request.

Media contact with hospital staff

Staff are not authorised to individually represent the hospital trust with media.  If staff are contacted directly by media it is our trust policy that they must refer the journalist to the Communications team in the first instance.

Media visits and photography on our hospital sites

All media visits to Queen Alexandra Hospital, and our off site locations, must have been authorised in advance through the Communications team. The privacy, dignity and security of our patients is our primary concern.

Filming requests

We welcome filming requests and a multi-disciplinary team will consider each proposal on an individual basis and within operational capacity.

Dealing with patient complaints through the media

We are legally obliged to ask permission of patients to discuss their individual circumstances. In the event of a media enquiry regarding a patient complaint about their clinical treatment, or about other hospital services, we do have to check the individual or their next of kin is happy for us to talk to the media. This is not because we are trying to be obstructive. This is because, legally, we have to confirm the patient is willing to have information about their care shared publicly.  

The communications team covers all internal, external and media communications.

To read our latest news please click here  

Contact details

Email: communications@porthosp.nhs.uk

Main office numbers: 02392 286 813 and 02392 286 712

Department opening times

Monday to Friday 0900 – 1700

Location on site - Room 0.02, De La Court House, Queen Alexandra Hospital

Internal communications

  • All staff communications
  • Link staff magazine  (Please send submissions for the Link magazine by the last working day of each month to: the.link@porthosp.nhs.uk )
  • Intranet news

External communications

  • News releases
  • Press and stakeholder liaison
  • Trust Matters members’ magazine which can be found here
  • Social media including Facebook, Twitter and LinkedIn. Follow us on Twitter by searching QAHospitalNews. Search our trust name on Facebook and LinkedIn

Major incidents

Should a major incident occur our emergency plan includes arrangements for warning and informing and media liaison. We will endeavour to accommodate media needs, giving regular updates and the opportunity for interviews, within capacity.

Freedom of Information (FOI) requests

The Freedom of Information Act 2000 gives members of the public the legal right to access all types of recorded information held by public authorities.
  
Everyone has the right to ask:

  • If we have information on a certain subject
  • If they can see that information

If you would like to make an FOI request please email: Portsmouth.FOIRequests@porthosp.nhs.uk

For more information please click here

Fundraising or charity requests

For fundraising or charity enquiries, please click here

Research

If you have a media enquiry which relates to research carried out at Portsmouth Hospitals NHS Trust, please contact communications@porthosp.nhs.uk

Please see our news section on the home page for the latest press releases and statements.

Allison Stratford

Associate Director of Communications and Engagement

Allison.Stratford@porthops.nhs.uk

Laura Pauley

Senior Communications Officer

Laura.Pauley@porthosp.nhs.uk

Carolyn Hughes

Communications Officer

Carolyn.Hughes@porthosp.nhs.uk

Lauren Eyers

Communications Assistant

Lauren.Eyers@porthosp.nhs.uk

 

Katie Magee

Communications Apprentice

Katie.Magee@porthosp.nhs.uk

 

Please see our news section on the home page for the latest press releases and statements.

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Contact

Queen Alexandra Hospital
Cosham, Portsmouth
PO6 3LY
Tel: 023 9228 6000

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