It has been another busy week for us all. We held out Annual General Meeting on Thursday and whilst AGMs are all about reporting and reflecting on the previous year, I was pleased to be able to share my vision of the Trust for the next six months.
On Tuesday, I held another one of my staff meetings, thanks to everyone who came along, it was good to be able to meet more of you and hear more feedback. As I have mentioned at each staff meeting, if anyone has any serious concerns, please contact me or any member of the senior leadership team at any time. I want you to know that you can speak up about issues that are worrying you, or if you see something that concerns you, or behaviours you think are unacceptable – do talk to your line manager in the first instance, but if you can’t do that, the executive leadership team is here to listen.
The hospital remains exceptionally busy and next week we will be launching a new campaign to drive improvements across our urgent care pathway throughout the organisation, concentrating on how we can give the right care and the best care to every patient, every day. This is in response to the feedback many of you have given me continually to improve the quality of care and experience of patients who access our urgent care services. I plan to fully launch the campaign in the next two weeks, following a planning event which took place today with leaders across many of Clinical Service Centres. The Improvement Programme will also deliver the sort of improvements many of you have identified as priorities. I will provide an update for you all next week.
It was great to have two further feedback sessions about our Quality Improvement Plan (QIP) there is much to do and we are making excellent progress. We have had 75 members of staff who have volunteered to be involved in the next stages of developing the QIP. If you are keen to be involved please email me on firstname.lastname@example.org
Having had the opportunity to talk and to listen to many of you has been a real highlight of my time here and I am delighted today to launch The Big Conversation Hearing from staff has been a real highlight of my time here and I intend on continuing to engage with you and involve you in making improvements happen together. Over the coming weeks I will be sharing some details of how you can book onto ‘The Big Conversation’ events will take place in November and December.
During these events, we will be using the Listening into Action methodology, to work through what we are doing well, what we need to change and what each of us needs to do to help us get there. We will use the issues raised in your feedback to date to help shape our conversation, the headlines of which I have been referring to in my blog. I promise to continue to feedback in more detail. I do hope many of you will be able to come along to ‘The Big Conversations’, it will give us the chance to have a more in-depth conversation about your feedback. Please look out for further details of how to get involved and book your place.
I have met with a great number of our therapy team members this week, which was a great opportunity to hear how we can strengthen multi professional working at the Trust, in the interests of our patients and our teams; it was good to spend time with the Speech and Language Therapy team and hear about the successes they have had, and some of the challenges they face since joining us six weeks ago. If you would like to invite me to your team, I would very much welcome any invitations.
Today I was able to pop along to the Vulnerable Patients Information Day drop in session. Thank you to Claire Dyson for organising the day and to the outstanding members of the team supporting each stand. The turnout was really impressive and I found it incredibly interesting. I am now thinking we should run more interactive events in this way to encourage learning and to create ideas about future improvements
Next week I am looking forward to meeting more staff on my weekly walk about and talking about the Pride of Portsmouth initiative.