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Chief Executive's weekly message - 02 December 2017

Chief Executive's weekly message - 02 December 2017
04 December 2017

Dear Colleague,

As you will have seen from the note I circulated on Thursday and the media coverage yesterday, the CQC published their report into our Radiology service following a review undertaken in July of this year. The review refers to us having a backlog of plain film x-rays which did not have a second review undertaken by a radiologist, which had built up over a number of years. We took immediate action to address the situation by buying in additional reporting capacity to prevent a further backlog developing and we have already cleared 50% of the backlog reported. The reminder of the backlog will be cleared by February, at the latest. I have offered the patients and the families affected by the delays in reporting, an unreserved apology.

This is clearly a serious issue and I have committed to share the findings of an investigation I have commissioned once it concludes as it is important we learn from this situation. For now our efforts will continue to go into reducing the backlog, ensuring we are complying fully with our own reporting policy and providing support to any patient or family member, who is worried or concerned about the findings. I recognise that this will be of concern to many of you as well, but we will put this right. The staff briefings held over the past two days were very well attended, but if anyone would like to speak to me or a member of the executive team about this issue, please do let me know.

Earlier in the week the AMU team ran the Perfect Care initiative which provided the opportunity to showcase some of the real improvements they have made within the unit, while receiving real-time feedback on the care provided to patients. The feedback from the team was hugely positive and with the learning taken from AMU, this approach will be rolled out to other wards across the Trust very shortly. Thank you to the AMU team for making this a success.

We have continued to see improvements in urgent care performance throughout the week with 84% of our patients being seen and treated or discharged from ED, within four hours. Our efforts to deliver more discharges earlier in the day is continuing to show improvement and is impacting on flow across the site and supporting our recovery following our most challenging days. We have much more to do before the changes are embedded sufficiently, but we need to keep up the momentum going as we know this improves the experience for our patients and our staff working in many parts of the Trust.

Our new temporary fourth CT scanner arrived earlier in the week and will be up and running from Monday. This is a temporary solution to support us through the winter period, while we look at ways in which we can secure a permanent additional on-site CT in the future. This will improve access for patients across a great number of specialties and is an important step in our journey to provide the very best care for every patient.

Since starting as your Chief Executive I’ve made a very clear commitment to tackle the issue of bullying and harassment in the workplace and to develop a culture where all staff are treated with respect and dignity at all times. I know from my Meet Mark sessions that a number of you have raised this as an important area for us to focus on, which is why it is a key component of our Quality Improvement Plan. To support improvements in this area we have engaged Professor Duncan Lewis to assist us in understanding and resolving the underlying causes of bullying and harassment at work. Professor Lewis has undertaken similar work in other large organisations within and outside the NHS and has been an advisor to the Department of Health. He will be starting with us in January 2018. To support the work being undertaken by Professor Lewis we are setting up a small steering group which includes representation from our chaplaincy team, staff side and the LNC. If you would like to be part of this steering group, or to find out more information, please contact our Workforce and OD Director Tim Powell by email at tim.powell@porthosp.nhs.uk

Finally, I have now confirmed the appointment of Penny Emerit to the role of Director of Strategy and Performance. Penny brings a wealth of ‘system’ experience to our leadership team and will be joining us on the 8th January 2018. We will have a fully established executive team from January which brings us another step closer to providing the leadership stability we need.

Thank you, as ever, for the professionalism and commitment you show to our Trust and to our patients each and every day.



Mark Cubbon

Chief Executive

Portsmouth Hospitals NHS Trust

Tel: 023 9228 6770

Email: mark.cubbon@porthosp.nhs.uk


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